As an organization, TEKsystems Global Services provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support.

We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.

At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.

We’re doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for?

We’re looking for a Salesforce Engagement Manager II to join our team – a practitioner who accelerates outcomes, affects positive change, and moves business forward.

Let’s partner. Together, we can accomplish amazing things.

Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires:

Position Overview

The Engagement Manager II (EM II) position is a delivery leadership position in TGS. The individual manages one or more projects/project teams/programs at a time. The EM II provides ownership of customer expectations, delivery assurance of application services deliverables, and all-around outcomes for clients. The EM role quantifies the business benefits of project outcomes throughout the engagement

In this Salesforce-focused role, an Engagement Manager II is expected to have the experience and background to perform all the duties described below for engagements of all service types, including all those expected of an EM I, along with complex deliverable-based, fully outsourced, or large-scale Salesforce engagements or programs. This position requires a more demanding set of skills, educational background , and demonstrated experience related to the Salesforce practice area.

Responsibilities

• Strategic Thinker & Market Strategist

• Customer-First Mindset

• Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance

• Succinctly understands and explains how application solution addresses customer needs and discusses benefits in terms of business value versus technology features

• Establish and perform periodic customer, project, and solution “health checks” with client project teams baselined on the target metrics associated with the Value Streams defined at the onset of the engagement

• Ensure customer reference-ability and support and enhance ongoing relationships

• Define and implement a Communication Plan that meets project and customer expectations, then urgently ensure a rhythm of “continuous communication” and escalation inside TEK and with the client relative to project status, opportunities, and imminent risks

• Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders

Innovative

• Thinks out of the box and works to solve business problems

• Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end with an ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation.

• Leadership Presence

• Inspires and motivates a sense of direction and purpose

• Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work

• Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose

Strategic Perspective & Judgement

• Maintains a clear view of the customer’s current and future business needs above and beyond the engagement deliverables

• Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business and the broad strategy and translates it into meaningful goals and objectives

• Collaborates with the account team to ensure costs, planning, governance, and risks are visible and issues are resolved

Project and Team Management

• Possesses sufficient experience directly managing Salesforce projects as it relates to the position of EM II

• Able to articulate the high-level activities and deliverables during each phase of the project lifecycle

• Able to articulate high-level KPIs that he/she tracks to manage and control project

• Demonstrates ability to work as a part of a team

• Seeks the perspective and expertise of others

Customer Focus

• Ability to articulate the value provided to the customer

• Demonstrates effective customer management skills and delivers services in a timely and professional way

• Organizational Agility / Drives for Results

• Understands and supports the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations, proactively resolve business issues on time, and then work vigorously to ensure the path towards fulfilling customer expectations is always dignified

• Urgently and actively develops, maintains, and tracks quantifiable metrics that support business and project goals

• Continually healthily challenges others and addresses performance gaps well before there are any negative impacts on service delivery

• Situational Leadership – Adjusts behavior to best fit the style of others and the needed style based upon the situation, the customer culture, and project goals

• Self-Awareness & Development – Recognizes own strengths and weaknesses, admits mistakes, proactively seeks feedback from others, and extracts learning from failure

Building Relationships / Trust & Assessing Talent

• Collaborates / Creates Buy-In – Builds both informal & formal relationships across organizational boundaries.

• Assessing Talent & Push – Mentors, manages, and develops project team members; conducts annual reviews of employee performance where required

• Leading Inclusively – Recruits, develops, and retains a diverse, high-quality workforce; maintains a high-performing team that leads and manages an inclusive workplace and maximizes each person’s talents to achieve sound results

Skills & Qualifications

• B.S. in Computer Science (other majors acceptable with requisite experience)

• 13 or more years of experience in information technology and professional services at a consulting services technology provider

• 5 or more years of project management experience

• 4 or more years of Salesforce experience is a must; ideally someone who started his/her career as a developer and then rose through the ranks

• Experience in enterprise architecture and solution design

• Demonstrated hands-on and end-to-end ownership experience in managing Salesforce implementation, integration, or customization projects

• Understanding of the Salesforce platform, including Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce1 and its functionalities

• Certifications such as Certified Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant

• Excellent grasp of project management methodologies such as Agile or Scrum, specifically in the context of Salesforce-related projects

• Proven track record in stakeholder management, requirement gathering, and translating business processes into Salesforce solutions

• Excellent experience with MS Office (Excel, Word, PowerPoint)

Requisite Abilities

• Possesses incredible degrees of situational awareness with “Customer First Mindset”

• Operates with a sense of “healthy paranoia” by continually ensuring the customer expectations and goals are urgently dignified and that any potential barriers or risks to success are immediately escalated and addressed

• Excellent oral and written communication skills, analysis and problem-solving skills, and time management and organizational skills

• Demonstrated experience communicating with and presenting to senior executive/director levels

• Superior people and personnel management skills

• Self-Development – Active in and passionate about their own personal and professional development and remains up to date on required readings and training; understands areas for growth and learning, create a plan to improve, and aggressively pursue that plan

Pay and Benefits

The pay range for this position is $105000.00 - $150000.00

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Our full-time, internal employment benefits include the following:

• Medical, Dental, and Vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life and AD&D for employee and dependents)• Short and Long-Term Disability• Health Spending Account (HSA)• Transportation Benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Feb 5, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.