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Job Number #165037 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Job Description:

We are seeking a highly skilled Customer Service and Order Management Manager to oversee the Order to Invoice process in alignment with Colgate-Palmolive's Best Practice standards ('Essentials'). The successful candidate will work closely with local Customer Development Teams (CDTs) to effectively support the order to invoice fulfillment process. The main responsibilities include managing non-revenue processes.

Key Responsibilities:

• Oversee total customer service management for assigned customer accounts, managing and performing all aspects of the order to invoice cycle as necessary.

• Develop effective relationships with both customers and Colgate-Palmolive colleagues, ensuring successful order management and monitoring all aspects of the customer service process to ensure on-time deliveries.

• Serve as the primary point of contact for communications related to orders and deliveries, primarily with internal customers, especially the CDO team, requiring excellent communication skills.

• Build and maintain customer service relations, managing the order to invoice process, including troubleshooting difficult deliveries, processing returns, and resolving exceptions and claims within Colgate's Selling Terms and Conditions.

• Support the achievement of all service goals for assigned customers.

Qualifications and Skills:

• Bachelor's degree in Industrial Engineering, International Business, or a related field.

• A minimum of 2 years of experience in logistics, customer service, or sales.

• Advanced level of English proficiency.

• Strong knowledge of SAP, advanced Excel, and Google Sheets.

• Proven experience in managing the order to invoice cycle.

• Excellent interpersonal and communication skills for handling internal and external relationships.

• Ability to problem-solve and manage multiple tasks in a dynamic environment.

• Strong customer focus and organizational skills to ensure customer satisfaction.

If you are a results-oriented individual passionate about delivering excellent customer service in a dynamic environment, we invite you to apply to join our team.

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation.

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