Job Information
Marriott Vacations Worldwide Marketing Executive Encore IDN in Denpasar, Indonesia
Job Description
CORE WORK ACTIVITIES
Meet each TNS personally to deliver the premium gift
Introduce Encore program to all TNS guests for purchase
Sell Encore packages to TNS guests who choose to purchase
Complete all necessary documentation for the program including Encore purchases and other tracking as required
Maintain minimum production standards for Encore Program
Other duties and assigned tasks as required
Position involves sitting, standing, and /or walking
Processing of paperwork and computer data requires visual observation
Ability to communicate clearly and concisely
Key Performance Indicators
(Note that specific targets may vary accordingly to current business strategy):
Associate will be monitored twice a period and must achieve 90% proficiency.
Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period.
Associate must not exceed 8 hours per tour.
Associate must not fall below a 55% gross book to show rate in a given period.
Associate's productivity should not fall below other standards as defined by management.
Verify all packages sold by the Australian Call Centre Telemarketing unit
Undertake administrative process of packages where applicable
Activate current open dated pipeline of packages into available dates and tour slots
COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS
Analytical Skills
- Learning
Administration
- Telephone Operations
Interpersonal Skills
Diversity Relations
Customer Service Orientation
Teamwork
Interpersonal Skills
Influence
Communications
Telephone Etiquette Skills
Listening
Communication
English Language Proficiency
Applied Reading
Personal Attributes
Integrity
Positive Demeanor
Dependability
Stress Tolerance
Adaptability/Flexibility
Presentation
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture