Clerk Specialist

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Clerk Specialist

Salary

$36,628.80 - $53,788.80 Annually

Location

Des Moines - 50309 - Polk County, IA

Job Type

Full-time

Job Number

25-01727

Agency

400 Health & Human Services-Administration

Opening Date

12/27/2024

Closing Date

1/6/2025 11:59 PM Central

Max Number of Applicants

999

LinkedIn Tag

#LI-POST

Point of Contact

Angela lathrop angela.lathrop@hhs.iowa.gov

• Description

• Benefits

• Questions

Job Description

This position is located at Collection Services Center (CSC), on the customer service team, answers phone calls and performs casework activities. CSC contacts are to and from employers, support workers, child support obligors/obligees, clerks of court, and other agencies.

Performs administrative program tracking to assist with carrying out responsibilities and goals for the CSC. This position is a member of the customer service work team. You would analyze and resolves a variety of complex case situations applying State and Federal policies and regulations. Help assist in making sure department goals and objectives are met by tracking and assisting co-workers with meeting all required deadlines in payment processing, statewide scanning, phone calls, referrals, and payment record requests.

You would provide detailed responses to customer inquiries regarding CSC program information. Provides internal and external customer support with reliacard, customer website, direct deposit, credit card payments, auto withdrawal, e-check payments, on demand payments, pay near me and money-gram while serving as subject matter experts on these payment methods. Research is to be completed on the same day, when possible, to avoid a delay in processing unless extenuating circumstances does not allow the resolution. This position would also post child support payments to CSCPro (PC based payment processing system). Respond to requests for payment records from payees, payors and external agencies.

Additional Qualification Requirements:

• Position requires successful completion of a criminal background check to include FBI fingerprinting.

• Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.

Benefits:

We have a great total compensation package for our full-time employees, including:

Iowa Public Employees' Retirement System (IPERS) (Employee contributes 6.29%/State of Iowa contributes 9.44%)

Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan) (State of Iowa matches up to $75/month)

Health, Dental and Vision Insurance (See below for additional information)

Vacation Leave (96 hours/year to begin, and increases with years of service)

Sick Leave (144 hours/year)

Paid Holidays (9 days/year)

Flexible Spending Accounts

Life Insurance ($20,000 paid for by the State of Iowa)

Long-Term Disability Insurance

For additional information on benefitsclick here.

Click hereto see how we compare with other employers or offers by using our Total Compensation Calculator.

Hours: Monday 7:00-am-5:30pm Tuesday – Friday 8:30 am - 4:30 pm

The State of Iowa is an EEO/AA Employer:

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work;

OR

an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;

OR

an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;

OR

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

OR

employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/ClerkSpecialist-00018-90018.pdf)

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.

• No

  02

  PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  03

  How many years of experience in full time clerical or closely related work AND education do you have? Nine months or thirty semester hours of coursework in an accredited business school, college or university may substitute for one year of the required experience.

• No education/experience to less than 1 year

• 1 year to less than 2 years

• 2 years to less than 3 years

• 3 years or more

  04

  If you have completed the certification from the State of Iowa Administrative Assistant Certificate Program: How many years of experience in full time clerical or closely related work AND education do you have? Nine months or thirty semester hours of coursework in an accredited business school, college or university may substitute for one year of the required experience.

• N/A

• No education/experience to less than 1 year

• 1 year to less than 2 years

• 2 years to less than 2 1/2

• 2 1/2 years or more

  05

  How many years of experience do you have of full-time employment in clerical or closely related work?

• No experience to less than 1 year

• 1 year to less than 2 years

• 2 years to less than 3 years

• 3 years or more

  06

  If you have a high school diploma/GED - how many years of full time clerical or closely related work do you have? NOTE: Satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs would substitute for high school/GED completion.

• No experience to less than 1 year

• 1 year to less than 2 years

• 2 years or more

• Not applicable - I do not have a high school diploma/GED or equivalent

  07

  If you are a CURRENT employee for the State of Iowa (executive branch): How many years of full-time work experience in the state executive branch do you have in the classification of either a Resident Treatment Worker or Clerk-Advanced?

• No experience to less than 1 year

• 1 year to less than 1 1/2 years

• 1 1/2 years or more

  Required Question

Agency

State of Iowa

Website

hhs.iowa.gov

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