Remote Call Center Representative (must live within 40 miles of Des Moines)

• Fully remote after training

• $16/hr

Potential long-term growth opportunities

• Gain experience with major healthcare services provider

Introduction

Huge healthcare benefits and services provider in Des Moines, Iowa is seeking customer service representatives to assist new clients with benefits enrollment for an upcoming contract. This is a role where you will be able to make a genuine difference to clients as well as contribute towards company and personal growth. If you have prior experience in customer service roles and want a workplace that will take your skills and goals seriously, you are encouraged to apply.

• Answer incoming calls from consumers including the general public prospective enrollees and people assisting enrollees or acting on their behalf

• Track and document all inquiries using the applicable systems

• Meet Quality Assurance QA and other key performance metrics.

• Transfer/refer consumers to appropriate entities according to the established guidelines.

• Escalate calls or issues to the appropriate designated staff for resolution as needed.

• Facilitate translation services for non-English speaking callers according to procedures.

• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

What We're Looking For

• You can (and enjoy!) take inbound calls from clients to assist with various customer service queries

• 1+ years of call center experience

• High School Diploma required

• You're proficient with using and navigating Windows, as well as dual monitors

• MUST live within 40 miles of office

Hours and Days

This position is full-time, Monday to Friday. After 3 weeks of on-site training, you will work from home. Training hours are 8am-5pm CST. Hours after training may vary. Successful applicants must live within 40 miles of Des Moines.

EMPLOYEE BENEFITS INFORMATION

Eligibility

• Requirements apply to some benefits and may depend on your job classification and length of employment.

• Benefits are subject to change and may be subject to specific elections, plan, or program terms. 

• If eligible, the benefits available for this temporary role may include the following:

  § Medical,dental & vision

  § CriticalIllness, Accident, and Hospital

  § 401(k)Retirement Plan – Pre-tax and Roth post-tax contributions available

  § LifeInsurance (Voluntary Life & AD&D for the employee and dependents)

  § Shortand long-term disability

  § HealthSpending Account (HSA)

  § Transportationbenefits

  § EmployeeAssistance Program

  § TimeOff/Leave (PTO, Vacation or Sick Leave)

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.