GENERAL SUMMARY: Reporting to the Director of Business Operations, the Project Manager-Department of Business Operations (DBO) performs and/or manages complex project work aimed at coordination, collaboration and process improvement related to DBO operations and initiatives. Prepares reports and recommendations for management and coordinates implementation. Manages the development and implementation of dashboards, scorecards, and reports aligning with the strategy of System Ambulatory Operations. In collaboration with the Director, assists in the implementation of organizational initiatives. Serves as subject matter expert for the Business Office continuous training and data analysis. Supervises tasks of support staff relative to assigned projects. Provides direct oversight for the personnel and operation of data collection and analysis, education/training, ambulatory medical records, and door screening program.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's Degree in Healthcare Administration, Business, or related field.

• Two (2) years of related supervisory experience or coordinating the work of others.

• Proficient in all aspects of World Class Service Excellence.

• Proficient with Epic EHR system.

• Proficient in Microsoft Office Applications.

• Demonstrated ability to work with detailed information.

• Previous experience in leading quality improvement initiatives preferred.

• Significant project management experience and outstanding analytical, communication and interpersonal skills strongly preferred.

• Intermediate computer skills (i.e., Internet and email, computers, word processing, graphics and multimedia, and spreadsheets and database).

• Ability to work effectively with populations of diverse backgrounds and ages.

Additional Information

• Organization: Corporate Services

• Department: Ambulatory Bus Ops - Detroit

• Shift: Day Job

• Union Code: Not Applicable

  Additional Details

  This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.