This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12254750

Position Overview

The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it\'s I-PASS, theMove IllinoisProgram, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

TheTollway is a user-fee system no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.

Under the leadership of theBoard of Directors and Executive Staff,the Tollway is committed to achieving the following goals: increase collaboration with regional transportationand planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility andsustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.

In support of this mission, the General Manager, IT Infrastructure requires a broad range of technical knowledge as well as leadership and management skills. This position will be responsible for setting the technical direction of the department as well as overseeing day to day operations. The General Manager, IT Infrastructure position requires the ability to provide hands on technical work on a daily basis.

TheGeneral Manager, IT Infrastructure must maintain and continually improve the environment to provide the highest levels of service to the user base.In order to achieve this the position will require working directly with various groups in the IT organization including but not limited to the network, helpdesk, and security teams. The position will also require working with other business units outside of the department.

The General Manager, IT Infrastructure works both individually on technical issue and manages a team to maintain the IT infrastructure across various sites. Business operation demands 24/7/365 continuous up-time. The individual must be available to address issues as needed, to include after hours, holidays and weekends. Continuously changing software and hardware platforms require ongoing training and self-directed learning to maintain skill sets. Based on the functions of the General Manager, IT Infrastructure position will have Administrative level rights, access to sensitive and confidential information, and must always exercise discretion and maintain confidentiality.

Essential Job Functions

The General Manager, IT Infrastructure reports to the Deputy Chief of IT Infrastructure and Development, and is responsible for the following;

• Provides senior leadership on future direction of IT Infrastructure and how that direction will impact the enterprise
• Maintains a high level of service while anticipating future requirements, trends, and changes to assure current and future satisfaction of customer service levels and business requirements are met.
• Manages daily activities of the SysAdmin team and other direct reports
• Collaborates with project managers to ensure project goals and deliverables are met for the managed team
• Partners with: security team to further strengthen the environment via remediation, hardening and other security-oriented tasks, and the network team to ensure optimal performance and configuration of systems
• Works directly with helpdesk team to assist in issue resolution for tickets escalated to managed team.
• Supports the development and budget oversight process
• Monitors system performance to ensure optimal operations
• Ensures all hardware and software is maintained at supported levels and deprecated technologies are retired
• Develops, implements and tests disaster recovery and business continuity plans
• Builds relationships with vendors in efforts to support systems
• Ensures that information related to managed systems is properly documented
• Maintains proficiency within the IT industry via:
  1. Maintaining certifications
  2. Performs self-study to keep abreast of new software and hardware technologies
  3. Attends technical conferences and seminars
• Adheres and promotes following of internal policies and procedures
• Performs technical work on systems and operational tasks as needed