This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12406709

Position Overview

The Illinois Tollwayprovidesand promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it\'s I-PASS, theMove IllinoisProgram, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

TheTollway is a user-fee system no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.

Under the leadership of theBoard of Directors and Executive Staff,the Tollway is committed to achieving the following goals: increase collaboration with regional transportationand planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility andsustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.

In support of this vision, the Tollway is seeking someone with a curious nature and a desire to effect process improvements and efficiencies. This Project Manager position reports to and supports the General Manger of Electronic Tollway Program and Performance in the Tollway Business Systems organization.

The Business Systems department is responsible for the operation, maintenance, and improvement of electronic tolling roadside technologies and software applications. The department focuses on tolling innovation and business intelligence with the goals of improving customer experience, increasing revenue, and enhancing operating efficiencies. As such, our mission is to identify, analyze, and implement the best solutions for meeting our goals.

The Project Manager\'s primary purpose is to support project and program management related work streams and technical/financial business analytics tasks for tolling technology initiatives, business and operational practices, and customer service improvements. The Project Manager will be responsible for managing new project initiatives through to implementation and managing programs that may result from initiatives and projects, Program management functions can include monitoring and reporting on outcomes and making process or program improvement recommendations.

Essential Job Functions

The Project Managers responsibilities include but are not limited to:

• Become a subject matter expert on the various programs and processes supported by Business Systems.
• Manage project implementations:
  1. Identify and document functional and technical needs for project implementations.
  2. Manage implementation of project scope and guide the project team through the technical and operational stages of the implementation, ensuring successful implementation, adherence to applicable standards, on time delivery, and on budget.
  3. Track, analyze and triage functional and technical issues throughout the implementation.
  4. Participate in project acceptance testing to identify issues, required changes, and communicate needs to management and the development team.
  5. Provide post-launch functional and technical analysis and monitoring until acceptance is achieved.
• Manage programs:
  1. Monitor programs and initiatives for success and continuous improvement needs.
  2. Provide functional, technical, and business analysis and monitoring of operations and systems performance.
  3. Develop meaningful, measurable, and actionable performance measures and contract compliance standards for accuracy and compliance.
• Business analysis:
  1. Model, track and analyze Toll ay processes and programs for efficiencies and optimizing customer service.
  2. Make enhancement recommendations for existing or new programs and processes,
  3. Develop project business case justification to support recommendations, including operational impacts, budget analytics and forecasting.
  4. Prepare and communicate reporting of operational and performance statistics for executive staff.
• Assist with budget analytics and support.
• Communicate project and program status and act as liaison with multiple internal and external parties.
• Attend, facilitate, and/or lead recurring and periodic meetings within and outside the agency.
• Performs other duties and special projects as assigned or required.