Job Description: The Product Support Representative (PSR) is the voice of Pluralsight and is instrumental in providing an exceptional customer experience with every interaction. Excellent communication skills are essential as a PSR routinely interprets technical, subscription, payment, and administrative questions from a broad audience, ranging from individual consumers to technology professionals to fellow employees. A PSR must be organized, detail oriented, and a lifelong learner who thrives on sharing knowledge with customers and the rest of the PSR team.

Who you're committed to being: * An outstanding communicator and effective doer. You are sincere, context-seeking and not driven by ego. * A life-long learner. Your curiosity drives you to explore beyond the edge of your current scope. * Organized and collaborative. You seek clarity while in a group and like to discuss evolving ideas. You work well with others with the end goal in mind. * Adept at understanding and communicating complex ideas in simple terms. * Able to understand basic troubleshooting steps, identify issues, conduct research and follow processes. * Punctual and responsible for your schedule, in coordination with the wider PSR team. * Efficient at managing your time and moving between responsibilities. * Committed to giving and receiving constructive feedback to teammates. * A self-starter with the autonomy to assess the expected outcomes, gather context, and work independently to deliver results. * Having fun. Yes, this is a responsibility.

What you'll do: * Field and resolve customer inquiries via phone and email using strong interpersonal and communication skills. * Troubleshoot and validate application or website issues while balancing established processes with flexibility for unique challenges. * Escalate recurring themes or complex issues to Technical Support or management as needed. * Provide feedback to managers and Voice of the Customer to improve the support experience. * Collaborate with team members and other departments on projects and initiatives. * Dedicate time to personal growth, participate in team initiatives, and engage in occasional meetings to align and collaborate. * Contribute to a supportive team environment that values individuality and input.

Experience you'll bring: * Outstanding ability to convey ideas clearly and effectively * Experience working in a support or related role * Higher-education preferred * Familiarity with basic technological skills

Requirements: * A minimum of 2 years of related or equivalent experience.

Travel Requirements:

While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.

Why you'll love working here: * We're remote- and hybrid-friendly * We're mission driven and guided by our culture pillars * We have a strong commitment to diversity and belonging * We cultivate a culture of trust, autonomy, and collaboration * We're lifelong learners and champion team member growth and advancement * We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve proce sses and gain data-driven insights.

Learning and development are at the core of who we are. We're out to help every technologist build better, and we're... For full info follow application link.