Description

Do you aspire to be a world class Network Engineer, and learn from experts in the field? Would you like the opportunity to support the world leader in both online retail and cloud computing? The Network Operations team is looking for highly motivated individuals to support the day to day operations of our global network infrastructure, and drive the stability and sustainability of our next-generation network as it continues to grow. Maybe it’s you—taking risks, challenging yourself, pursuing ideas and changing the way millions of people do something.

The Network Operations team is responsible for maintaining the health of Amazon’s Retail and Web Services network. This team plays a critical role in responding to operational changes in the network, determining root cause, and working with internal teams and external vendors/ISPs with the goal of returning to a fully operational state. Additionally, the Network Operations team is responsible for performing changes to maintain the reliability of the network as it scales.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

Responsibilities

Operational Excellence

• Responsible for first response to monitoring systems alarms, and works to stabilize impact as quickly as possible across the Amazon network

• Troubleshoot routing and interconnectivity problems – including troubleshooting of network device hardware failures

• Identify and troubleshoot recurring platform problems

• Collaborate with internal teams to diagnose problems, and return devices/configurations to a healthy state

• Escalate to external vendors (Cisco, Juniper, etc) to diagnose problems and facilitate part replacement

• Work with ISPs to diagnose problems between Amazon’s network and their infrastructure.

• Provide support in large scale events

Change Management

• Focus on the needs of the customer in all change scenarios

• Determine requirements, then write, review and execute changes safely

• Drive standards across the network, and ensure that we are fully compliant to standards and policies.

• Work with invested teams to scope change work and deliver to a deadline

Automation

• Look for automation opportunities in troubleshooting and administration tasks

• Work with System Developers to scope tools that meet the Network Operation team’s needs.

Continued Improvement

• Create and review documentation for processes and troubleshooting best practices

• Identify simple, sustainable and repeatable solutions and processes

• Perform interviews for entry level positions

About the team

Within AWS Networking the NPD (Network Product Development) organization is responsible for, designing the hardware, building the software, and owning the interconnects for the routers that power the global AWS network. Beyond product delivery we actively manage the fleet or routers in a network that grows by 70% annually. This means tracking key business and operational metrics to ensure that we operate smoothly and minimize or eliminate customer impact due to device related issues for a transparent AWS customer experience.

Working at AWS in the Core Networking Team

• Meet Matt, Director, Core Networking --- https://youtu.be/DqTStjRtjX4

• Meet Kensie, Network Development Engineer --- https://youtu.be/ezF3kpUAhWU

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

WhyAWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Experience with internet routing protocols and concepts: TCP/IP, BGP, MPLS, ISIS and/or OSPF

• Experience with network operating systems such as Cisco IOS and Junos

• Experience in working in a Linux/Unix environment

• Experience in automation via Bash/shell scripting and Perl/Python programming.

Preferred Qualifications

• Knowledge of network analysis fundamentals and robust troubleshooting skills; specifically, network performance analysis

• Experience working with customers to diagnose a problem, and work toward resolution

• Excellent verbal and written communication skills

• Meets or exceeds Amazon's Leadership Principles, as well as the functional and technical depth and complexity required for this role.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.