Soft Services Functional Lead

Job ID

187557

Posted

09-Oct-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Building Management, Facilities Management

Location(s)

Dublin - Dublin - Ireland

The Soft Services Lead is accountable for the smooth execution of all appropriate functions associated with 8 core Soft Service activities.

They will be responsible for managing a team of General Operatives for building fabric repairs & maintenance via the FMP ticketing system.

They will contribute to the high-performance culture within the integrated facilities management function by providing a flexible, accurate service to enable the team to achieve key deliverables.

They is an active member of the integrated facilities management function providing support, guidance and expertise.

They will be responsible for the implementation of the CBRE customer experience initiative – HOST.

Site Compliance:

§ Required to comply with the MSD global policies, procedures, guidelines, regulatory requirements and execute current good manufacturing practice in the performance of day to day activities and all applicable job functions.

§ Complete site training and keep up to date with the latest operational procedures.

§ Work collaboratively to drive a safe and compliant culture

Safety / EHS Responsibility:

§ Attend CBRE toolbox talks

§ Work with a culture of EHS excellence at facility and provide high-quality safety, health and welfare technical approach to assigned operations.

§ Work with site permitting and compliance strategies.

Customer Experience:

• Supports the FM team on site (CBRE/client) with regard to the special orientation/focus on DE&I and gives recommendations on possible applications for people with disabilities.

• Supports the site management of the customer site in the quality assurance of the regularly performed services (cleaning, maintenance of the outdoor facilities, canteen catering).

• Ensures bymeans of regular inspections that the agreedservices are carried out in the agreed quality, quantity and customer satisfaction.

• Maintains relationships with suppliers who offer regular services and goods and, if necessary, develops action plans with the contact persons of the service providers to remedy grievances.

• Ensures that savings targets and sustainability targets with service providers of soft-services are agreed and achieved within agreed time to meet approved budgets.

• Ensures consistency of support through continuous review and improvement of existing processes. Works with Site Management to resolve conflicting priorities and implement process improvements.

• Works with the IT team of companies and customers to establish optimal technical solutions to support FM processes, identifies training needs in coordination with site management and the implementation of programs, training and tools that contribute to work facilitation.

• Supervises and coaches team members to develop competencies and live CBRE/MSD RISE and DE&I values. To do this, lead by example and model behaviors that align with the company's values.

Complete assigned IFM works:

· Responsible for day-to-day soft services operations via the FMP ticketing system

· Part of the management team responsible for the co-ordination of CBRE site vendors

· Ensure both team and customers are kept fully informed at all times

· Responsible for CBRE and client EHS implementation and reporting

· Report all issues to site management without delay

· Provide monthly report on all services to keep client and CBRE senior management informed and to facilitate strategic and operational decision making

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)