Description

Become a pivotal player with AWS Tech U in driving meaningful change within our dynamic organization. In this multifaceted role, you will own the strategic direction of high-impact technical training programs, forging strong customer relationships and ensuring seamless end-to-end delivery. Leveraging your eye for quality assurance and process improvement, you will optimize program effectiveness, aligning content and communications to meet evolving customer needs. As a creative problem-solver, you will identify new growth opportunities, test innovative ideas, and use data-driven insights to continually enhance our impact. Equally important, you will provide coaching and mentorship to learners, contributing to content development that elevates our expertise.

Key job responsibilities

• Contribute to the program strategy, communicating results and influencing senior leadership

• Drive relationship between engagement resources and customers

• Manage the end-to-end delivery of engagements

• Drive quality assurance and lead process improvement for the program

• Content delivery and support, creating an inclusive learning environment per program requirements (Professional skills/business acumen)

• Manage program communications (from delivery to Tech U and its customers)

• Identify/nurture new business opportunities and maintain strong relationship with stakeholders to understand customer needs/challenges and align Tech U engagements

• Identify and test new ideas on how to further improve our effectiveness

• Use data and metrics to determine and drive improvements

• Provide coaching and mentorship to program participants and alumni

• Travel 10-20% of the time

• Work closer to partners, customers and engagements (On-site)

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Experience in program or project management

• Experience working cross functionally with tech and non-tech teams

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience using data and metrics to determine and drive improvements

• Bachelor's degree

Preferred Qualifications

• Experience in driving end to end delivery, and communicating results to senior leadership

• Experience leading process improvements

• Experience building processes, project management, and schedules

• Excellent verbal and written communication skills

• AWS certification

• 3+ years of technical adult learning and education program experience

• Recent experience in a fast-paced, multinational technology company

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.