Workplace Experience Coordinator

Job ID

179834

Posted

15-Aug-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service, Facilities Management

Location(s)

Dublin - Dublin - Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting a Workplace Services Co-ordinator to join our team and deliver the Soft Facilities Management services located on the TikTok client account.

This position is a rotational role where you will be asked to perform in a different customer facing roles on a weekly basis, where exceptional work and strong problem-solving skills are crucial to the role.

The position is responsible for making a world class first impression of the organisation, upholding TikTok values and carefully stewarding customers through moments that matter. Our team are beholders to a series of service standards that reflect core behaviours that should be embodied in every interaction made.

Essential Duties:

· Provide an exceptional experience to all TikTok colleagues

· Manual handling with lifting assistance that can go up to 25KG

· Uphold workplace etiquette and maintain exceptional appearance

· Respond and resolve helpdesk tickets in line with SLAs using the technology platform

· Reinforce culture and community in ways that forge connection between individuals and the organisation

· Create moments of delight and care through memorable, anticipatory gestures and personalised human interactions

· Promote and maintain the core values of CBRE and TikTok

· Support and cover wider team members, including Receptionists and Events Coordinator as and when needed

Delivery of services shall be in line with the strategy set by TikTok and the Workplace Management Main Contact

Workplace Services Co-ordinator Responsibilities:

· Ownership of office floors and the surrounding areas to uphold floor etiquettes, including clear desk policy and ensure an elevated workplace experience is met each day

• Conduct building tours for the new joiners

Administration Responsibilities:

• Take full responsibility for managing ongoing projects

• Take full ownership of raising and dealing with invoices

• Take full ownership of updating office guides

· Issue building communications to Office Announcement groups as required

· Drive positive feedback and aim to continually increase performance and customer satisfaction levels

· Act as a Fire Warden and provide support to the Admin Team should an emergency situation arise

· Manage locker keys and be the main Point of Contact

· Complete all mandatory trainings if and when required

· Gather data for the client and CBRE report

• Familiarisation with Events / Front of House procedures to provide cover as and when needed

Mailroom Responsibilities:

• Responsible for managing the day-to-day operations and service according to Mailroom opening and closing times

• Monitor all Mailroom inquiries and respond using the correct email / message etiquette

• Respond to all incoming / outgoing post and parcels in line with standard operating procedures

• Make use of smart parcel lockers and notify building users as required

• Maintain contents and stock checks of stationary cupboards, Admin and Gift Rooms

• Provide ad-hoc Admin requests

Communication Skills:

• Ability to comprehend and interpret instructions, short correspondence, and memos, and ask clarifying questions to ensure understanding

• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor/manager

• Ability to effectively present information to an internal department and/or group of employees

Person Specification:

• Ability to work in a dynamic and fast-paced environment

• Ability to work under pressure and draw on time management skills

• Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges

• Strong problem-solving skills

• Excellent communication skills (oral and written)

• Customer service focused

• Comfortable with and embracing of new technologies and digital tools

• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)