Workplace Experience Receptionist

Job ID

187392

Posted

02-Oct-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service, Facilities Management

Location(s)

Dublin - Dublin - Ireland

The Front Office Coordinator is responsible for overall front desk activities, providing in-person customer support, and triaging and responding to workplace inquiries via JIRA and Slack.

Reception :

• Greet office visitors and ensure they are properly checked in (i.e. Visitor Lanyards)

• Proactively provide resources to office visitors, connecting them with Wi-Fi info, offering refreshments, answering questions, and arranging transportation for candidates after their interviews

• Work with Corporate Security to plan for the arrival and smooth check-in experiences for VIP and event guests

• Work with company hosts and internal partner teams (e.g. CorpSec, Events) to ensure adherence to company visitor policies

• Inspect reception equipment to ensure good operating condition (iPads, parking validation machines, screens, telephones, etc.)

• Order and restock office supplies as needed

• Maintain a clean, neat, and orderly appearance of the reception area at all times

• Store luggage and coats using site protocol

• Validate parking and support relevant parking equipment as applicable

• Create, maintain, and update a file of services including transportation sources, accommodations, and referral contacts

• Ensure approved music playlists are being used

• Manage all approved literature or magazines in the reception area

• Manage any swag or company anniversary pins provided to employees as required

• Manage incoming mail and provide assistance with outgoing mail as needed

• Ensure relevant invoices are submitted in a timely manner

• GSuite Proficiency

Customer Support :

• Ensure prompt and positive responses aligned with company expectations of customer support and protocol for office incidents and requests

• Ensure all Jira tickets are answered within the SLAs, respond to and manage all tier 1 tickets, and ensure tier 2 and tier 3 Jira tickets are appropriately triaged within the SLA

• Monitor the #workplace Slack channel and respond to site-specific questions

• Monitor the #[OFFICE] Slack channel and respond to workplace questions

• Respond to ad hoc Slack notifications from employees about workplace or site-specific questions, redirecting to appropriate resources or channels as necessary

• Act as a point of contact for employees seeking help navigating all aspects of their workplace, both in person and by email/Slack

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)