Kind of Work This position provides extensive customer service for vital records customers which includes accepting applications for birth, death and marriage records. Responsibilities include meticulous and accurate retrieval and release of vital records and military discharge paperwork to authorized requesters in accordance with MN state statute. This position will also be responsible for assisting customers in the following areas: Marriage applications Recording of notary commissions Wedding officiant documentation Military discharge paperwork Distinguishing Features of Work An employee in this class performs standardized information processing and customer service work, applying well defined methods, procedures, practices, and instructions to a pattern of routine and related tasks. Duties include providing familiar facts and information and explaining the routine, well defined procedures of the department to the public; and processing familiar information or data from readily available and clearly defined sources requiring the employee to exercise discretion in selecting the appropriate sources of information, determining the type of transactions processed, and selecting the tools and materials used. The work is performed under the direction of a designated lead worker or supervisory staff.