Building Location:

Business Service Center

Department:

46100 Patient Financial SVCS

Job Description:

This position is responsible for resolving a high volume of accounts for services provided by Essentia Health in a virtual call center environment. Representative acts as the primary contact or liaison for patients to discuss outstanding self-pay balances, billing and insurance questions, and is expected to provide timely resolution for all types of inquiries. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to help resolve patient financial responsibility. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This could include conducting follow-up on delinquent accounts, collection of self-pay balances, payment negotiation, and assisting patients with programs to help with their medical bills. Position may also handle incoming patient mail with potential for producing written correspondence in response to these inquiries. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to a greater working environment. This position requires exceptional customer service skills including de-escalation, payment negotiation, and patient education. Utilizing a variety of office equipment including computer and software applications, printer, FAX, multi-line telephone, and billing systems are required. This position also requires excellent written and verbal communication skills and the ability to multi-task.

Department Details

The hours for this position are Monday-Thursday 8:45 a.m. - 5:15 p.m. CST and Friday 8:00 am – 4:30 pm CST.

Education Qualifications:

Required Qualifications:

• Experience with handling cash payments, self-pay collections and exceptional customer service skills.

• Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs

Preferred Qualifications:

• Experience in customer service, call center and/or collections

Licensure/Certification Qualifications:

No certification/licensure required.

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Day

Shift End Time:

Day

Weekends:

Holidays:

No

Call Obligation:

No

Union:

DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline:

12/11/2024

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.