Job Description

Job Description:

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments. Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Education Qualifications:

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.

• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.

• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.

• Handles incoming calls, follow-up and referral work queues, ticket scheduling.

• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.

• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Preferred Qualifications:

• Previous patient access representative or scheduling experience preferred.

Completes designated HBI courses within one year of hire.

Licensure/Certification Qualifications:

No certification/licensure required.

Job Location: Building C - Duluth Clinic - 2nd Street

Shift Rotation: Day Rotation (United States of America)

Shift Start/End: Days/Days

Hours Per Pay Period: 80

Compensation Range: $17.27 - $25.74 / hour

Union: DC USWA Main & Neighborhoods (DCUMN)

FTE: 1

Weekends:

Call Obligations:

Sign On Bonus:

Equal Employment Opportunity (EEO) at Essentia

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.