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Your role at Clorox:

The Accounts Receivable (AR) and Credit Delivery Manager within Order to Cash and Credit (OTC&C) process is responsible for managing AR, billing and invoicing, collections, cash applications and credit management for US and Canada. This role involves leading an internal team and managing an offshore managed service provider (MSP) to ensure the accurate and efficient processing of core order to cash processes. This role requires strong leadership and influence with the ability to deliver business outcomes, and drive operational excellence by working collaboratively with multiple teams. This role requires strong internal control skills, ability to promote a culture of accountability and curiosity and have a continuous improvement mindset.

In this role, you will:

• Billing: Ensure accurate and timely generation of invoices to customers, adhering to company policies and compliance standards and ensure proper revenue recognition.

• Cash Application: Monitor and review daily cash receipts, accurately apply payments to customer accounts and invoices based on agreed upon SLA. Identify discrepancies timely and proactively resolve.

• Reporting: Provide all necessary reporting and analytics for monthly accounting close including Accounts Receivable owner , Allowance for Doubtful Accounts, Order to Cash Reserve, working capital requirements and other reporting needs to support the monthly and quarterly financial statement close. Ensure MSP reporting for owned areas is monitored daily, owner of ensuring data integrity and highlighting issues as arise.

• Owner of internal controls for owned areas, ensuring strong control environment, operating as designed and any deficiencies are identified early and a robust remediation plan is developed , executed and monitored.

• Credit Management: Assess customer worthiness/credit risk, set credit limits and manage credit risk. Owner of Clorox Credit Policy, ensuring adherence and updates to policies as needed. Owner of Order to Cash Reserve based on credit risk. Proactively manage customers and external environment to mitigate company exposure.

• Collections: Develop and implement strategies to effectively collect outstanding payments from customers with overdue balances and ensuring meeting SLA consistently. Manage disputes as needed and highlight risks in performance timely.

• Lead, mentor and manage an internal team, providing guidance, support and performance feedback​ timely and frequently.

• Maintain strong relationship with MSP delivery leads, meeting regularly to identify gaps, prioritize , monitor performance and initiatives, understand current gaps and remediation plans.

• Build and maintain positive relationships with internal and external customers to address billing inquiries, payment concerns, overdue balances and resolve issues promptly.

• Ensure all Accounts Receivable processes are effectively managed, holding MSP partner and Clorox direct reports accountable for timely and accurate completion of activities.

• Accountable for the performance of Service Level Agreements (SLAs) for owned areas, and developing and managing corrective action as necessary​. Proactive and daily monitoring of performance including SLAs and quality of operations.

• Proactively identify challenges, issues and resolve escalated issues timely in accordance with defined protocol. Ensure these escalation matrices are updated frequently for new learnings and with a continuous improvement mindset. Escalate to OTC&C Delivery Lead proactively.

• Work collaboratively with Global Process Owner in identifying continuous improvement opportunities that improves business outcomes and reduce manual work , providing support as needed.

What we look for:

Required Experience:

• 10+ years of total relevant experience in Finance, Accounting or related field ​

• Solid SAP or ERP systems experience

• Ability to support east coast hours

Preferred Experience:

• Consumer Packaged Goods experience highly desirable

• Proficient with various platforms including SAP S4Hana and High Radius​

• Experience overseeing an offshore MSP/ 3rd party provider preferred

• Order to Cash and Credit operational experience including credit management preferred

Other:

• Travel required quarterly including international travel to Manila, Philippines (bi-annually)

Workplace type:

Hybrid (Onsite; 3 days per week)

We seek out and celebrate diverse backgrounds and experiences. We’re looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning.

At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiatives here (https://www.thecloroxcompany.com/company/idea/) .

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

–Zone A: $124,300 - $244,900

–Zone B: $114,700 - $224,500

–Zone C: $103,600 - $204,100

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

Who we are.

We champion people to be well and thrive every single day. We’re proud to be in every corner of homes, schools, and offices—making daily life simpler and easier through our beloved brands. Working with us, you’ll join a team of passionate problem solvers and relentless innovators fueled by curiosity, growth, and progress. We relish taking on new, interesting challenges that allow our people to collaborate and thrive at work. And most importantly, we care about each other as multifaceted, whole humans. Join us as we reimagine what’s possible and work with purpose to make a difference in the world.

This is the place where doing the right thing matters.

Doing the right thing is the compass that guides every decision we make—and we’re proud to be globally recognized and awarded for our continuous corporate responsibility efforts. Clorox is a signatory of the United Nations Global Compact and the Ellen MacArthur Foundation's New Plastics Economy Global Commitment. The Clorox Company and its Foundation prioritize giving back to the communities we call home and contribute millions annually in combined cash grants, product donations, and cause-marketing. For more information, visit TheCloroxCompany.com and follow us on social media at @CloroxCo.

Our commitment to diversity, inclusion, and equal employment opportunity.

We seek out and celebrate diverse backgrounds and experiences. We’re always looking for fresh perspectives, a desire to bring your best, and a nonstop drive to keep growing and learning. Learn more about our Inclusion, Diversity, Equity, and Allyship (IDEA) journey here (https://www.thecloroxcompany.com/company/idea/) .

The Clorox Company and its subsidiaries are an EEO/AA/Minorities/Women/LGBT/Protected Veteran/Disabled employer. Learn more at Equal Employment Opportunity is the Law .

Clorox is committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans during the hiring and interview process. If you need assistance or accommodations due to a disability, please contact us at people@clorox.com . Please note: this inbox is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions/application statuses.

The Clorox Company and its subsidiaries are an EEO/AA/ Minorities/Women/LGBT/Protected Veteran/Disabled employer.