Summary The position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), VA Medical Center (MC), Durham, NC, under Education and Learning Resource Service. This position serves as the VA Talent Management System (TMS) Domain Administrator. The incumbent administers TMS for all VAMC paid employees and trainees (approximately 4,200 staff) including all Without Compensation (WOC), contractor and volunteer staff. Responsibilities Duties include but are not limited to: Provides technical assistance and guidance to all DVAMC designated Site/Service TMS Administrators and all DVAMC employees who request or require assistance in navigating the Talent Management System (TMS). Assists Site/Service Talent Management System (TMS) Administrators in adding all VA national mandatory training, along with all mandatory training, to the individual's Talent Management System (TMS) Learning Plan using the Talent Management System (TMS) Administrator User Management programs. Assist with the monitoring and assuring that all required and appropriate training modules for Site/Service Talent Management System (TMS) Administrators have been assigned to the appropriate employee's Talent Management System (TMS) Learning Plan and that the successful completion of this required training has been properly recorded in the individual's Talent Management System (TMS) Learning History. Design and present mandatory training in the Talent Management System (TMS) Reports Function for Site/Service Talent Management System (TMS) Administrators, AO's and supervisors and develops recommendations for course revisions. Providing specific instructions and guidance with initial Talent Management System (TMS) logon; unlocking TMS accounts for those employees who have made multiple and unsuccessful initial logon attempts in Talent Management System (TMS). Maintains and updates data for distance learning courses. Performs analysis of statistical material and data generated from Education Service training programs and prepares a variety of reports and correspondence. Based on management analysis of training data, prepares briefings to senior officials projecting training requirements and cost estimates. Deliver regular and recurring training in Talent Management System (TMS) functions to Site/Service Talent Management System (TMS) Administrators, supervisors, and Administrative Officers (AO's) tailoring training to the needs of the targeted audience, as approved by VA Central Office or other guidelines and policies. Facilitates technical problems between students and subject matter experts; analyzes and reviews problems, decides on appropriate subject matter expert and/or instructional designer to respond to students; and ensure complete and accurate responses are provided to students. Implements problem solving techniques and processes to facilitate timely distribution of distance learning products and supplementary instructional materials. Work Schedule: Monday-Friday 8:00am-4:30pm Telework: This position is authorized for telework but has not been authorized as virtual or remote (i.e., the applicant must be able to work at the location the position is being announced for). VA supports the use of telework to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility may be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD060820 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/21/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of the TMS (Talent Management System) program and all its functions and programming requirements, processes and procedures in order to instruct others, troubleshoot user problems, and accessing and launching VA TMS (Talent Management System) and EES (Employee Education System) online courses. Identify, and resolve user educational related situations/problems; and research, run reports, and communicate findings and make recommendations on major issues affecting training and functions of the TMS (Talent Management System). Conduct training via face to face, conference call/net meeting; or arrange for training for all Site/Service TMS Administrators. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree or (2) full years of progressively higher level graduate education leading to such a degree or LL.B or J.D. if related, which demonstrates the knowledge, skills, and abilities necessary to do the work of this position. This education must have been obtained in an accredited college or university. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of full-time study. If that number cannot be obtained from the school, 18 semester hours will be considered an academic year of graduate study. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. (TRANSCRIPTS MUST BE SUBMITTED WITH APPLICATION). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. Equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of the first year (18 semester hours) may be used to qualify applicants for the GS-09 level. (Note: If using education combined with specialized experience to qualify, a copy of your transcript is required). You will be rated on the following Competencies for this position: Administration and Management Customer Service Education and Training Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily performed in an office setting in a training environment which includes sitting, standing, walking, and operating a computer. Travel may be required between sites. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.