Job Information
Expeditors Import Services Agent - Order Management / Delivery Management in Eagan, Minnesota
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
17,000+ trained professionals
320+ locations worldwide
Fortune 500
Globally unified systems
Major Duties and Responsibilities
Entry level job that provides opportunity for advancement based on success. Strong training program available to develop skillset with leading global logistics provider.
Major Duties and Responsibilities
Ensure accurate and timely data entry into our operational system
Track and Trace international transportation files and reporting
Ensure accurate and timely client billing
Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations.
Communicate with internal/external customers to coordinate the movement of international shipments into the Minneapolis market.
Systems:
Be open to implementing new system changes and enhancements into your branch
Be involved and suggest system/process improvements
Set the tone of this environment within your branch
Data entry into our proprietary operating system
Monitor shipment reports to ensure total customer satisfaction
Active role in Branch Process Management program
Culture:
Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Periodically monitor the levels of customer service within your branch team
Attend training classes and accumulate required number of training hours
Minimum Requirements
Excellent oral and written communication skills
Proven leadership attitude and background
MS Office skills including Excel and PowerPoint
4 Year degree from college or university
Desired Qualifications
Knowledge of international shipping and documentation
A proven history of providing exceptional customer service at all levels
Excellent organizational skills, time management skills in addition to a professional attitudes including Excel, PowerPoint and Word
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
26 Work from Home days per year
Health Plan: Medical, Prescription Drug, Dental and Vision
Standard 40-hour work week (1st shift, no weekends)
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
Career Growth Opportunities
All your information will be kept confidential according to EEO guidelines.