You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

Customers expect our networks to perform at a high level all the time. That's where you come in. You will investigate, evaluate, and resolve network and data performance issues to ensure efficient and reliable service for our customers. The work you'll be doing will directly impact customer satisfaction and help keep us ahead of the competition.

• Evaluating service performance trends and isolating root causes of impacted services.

• Performing testing and analyses of relevant key performance indicators.

• Optimizing networks using traditional and innovative means.

• Supporting stakeholder organizations to identify and solve complex problems.

• Identifying processes that can be improved, eliminated, or automated.

Physical requirements of the job may include but are not limited to climbing stairs and ladders, working from elevated areas, lifting and carrying objects weighing up to approximately 65 pounds, pushing, pulling, grasping, twisting/bending, and crawling, squatting, or kneeling in small spaces.

You're tech-savvy and well-versed in all things telecommunications. Working independently is as comfortable for you as being part of a team. No stranger to a fast-paced environment, you manage multiple assignments, and competing priorities while staying focused on important deadlines. You can quickly build relationships with a diverse range of people and explain complex technical issues in a way that everyone can understand.

You'll need to have:

• Three or more years of relevant work experience.

• A valid driver's license.

• Willingness to work rotating shifts including weekends and holidays.

• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree.

• Experience in working with high-speed wireless technologies.

• Experience in automation/programming and scripting.

• Strong communication skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.