Job Descriptions:

What we do:

US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.

We are seeking a Systems Administrator - Database & Applications to join our team on-site in either our Eden Prairie, MN, Des Moines, IA, or Fitchburg, WI Data Centers. This role is not remote. This is a day shift position working 8 a.m. to 5 p.m. Monday to Friday with on-call rotations.

What you'll do:

The Systems Administrator-Database & Applications is responsible for the supporting customer technology services and the internal systems that enable customer service delivery. The role will work with departmental peers, partner with other US Signal technology teams, and work directly with customers to provide managed support.

The position serves as an escalation tier for the Service Desk and managing progressive escalations up technical engineering teams. The position will work to address the team queue of incoming incidents and service requests, working with leadership to ensure tickets are addressed in accordance with SLA commitments. Managed support responsibilities include response and initial diagnosis of incidents, providing exceptional customer service, planning and executing risk changes, system and application patching, and some project work.

Following established standards, this role is responsible for providing proactive and reactive support across a wide spectrum of managed technologies including Microsoft SQL Server, Oracle Database, PostgreSQL, Microsoft Dynamics, Azure Database, Oracle EBS, Baan, Informix, and AS400. A Systems Administrator-Database & Applications will have knowledge in one or more of these technology areas and, using US Signal, vendor, and/or third-party resources, will continuously evolve skillset to expand technical capabilities in alignment with the managed service product portfolio.

Functions/Responsibilities:

• Initial triage of incidents, service requests, and performing project tasks. Working items to resolution, documenting the work completed or escalating to engineering teams.

• Execution of scheduled support activities and implementing changes such as version patching/updates, database refreshes, and code promotions to ensure system configuration aligns with OneNeck and vendor standards and best practices.

• Develop or update documentation related to team processes, knowledge articles for customer or internal system support, and standard operating procedures.

• Identify problems and/or opportunities for improvement, working toward developing and deploying temporary and permanent fixes to bring the problems to resolution, or improvements to fruition.

Required Experience:

What you bring to the team:

Competencies:

• Achieve CJIS certification within introductory period of employment

• Certifications in the technologies being supported are preferred

• Knowledge of automation, scripting, or programming languages.

• Knowledge of public cloud computing platforms (Azure, AWS, GCP, etc.)

• ITIL foundational certification preferred

• Advanced analytical, statistical, and problem-solving skills

• Results and execution oriented, self-motivated

• Proficient with Microsoft Office applications

• Strong commitment to customer satisfaction and quality

• Sound judgment and decision-making skills

• Availability to consult, assist and/or perform after-hours support and participate in on-call rotations.

Education:

Associate degree (or higher) or 2+ years professional work experience required.

Experience:

Experience with Windows, Mac, and Linux platforms. Extensive experience with the Microsoft Office platform, Visio, and scripting.

What We Offer:In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits:

• Hybrid work environment for greater work-life balance

• Generous paid time off policy and 10 paid holidays

• Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care

• 401(k) retirement plan with a generous contribution

• Group Term Life Insurance covered 100% by employer

• Wellness program to promote overall employee well-being

• Health club reimbursement

• Paid volunteer time

• Business casual dress code

Working Conditions and Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee regularly communicates with customers. The employee is frequently required to move about and reach for items. The employee may occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Required/Preferred Certification(s):

Azure, Microsoft, or Azure Database Administrator Associate preferred

How to Apply:

If you're excited to be part of a winning team, US Signal is the ideal place to grow your career. Apply now by submitting your resume and cover letter. We can't wait to meet you and explore how your skills can contribute to our continued success.

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

Equal Opportunity Employer

Keyword: Systems Administrator

From: US Signal Company LLC