Supervise a shift, project, or aspect of maintenance/engineering operations which may include scheduling employees, assigning daily work and projects, training and coaching employees, inspecting work for quality and productivity, and initiating corrective and/or disciplinary action as needed.

This job is a third layer of supervision in maintenance/engineering operations at a large full-service, luxury, resort, or major flagship hotel with multiple sites and facilities, or 2 nd in command in a smaller, less complex property.

Inspect work assignments to ensure that work is completed in a timely manner and within specifications. Monitor performance and recommend and/or initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.

Perform maintenance and repair work on the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool-if applicable, etc.

Schedule and/or perform preventive maintenance duties as outlined in the Preventative Maintenance Program (e.g., HoliKare, CrowneKare, SuiteKare, etc.).

Follow and enforce procedures that ensure the security of inventory such as tools, supplies, equipment, furniture, televisions, etc., replenishes supplies and inventory in a timely and efficient manner, and minimizes waste.

Assist in educating/training employees on current safety issues to ensure compliance with all federal, state, and local laws and safety regulations. Inform management of hazardous situations, emergencies, or threats to the security of guests, employees or hotel assets. Schedule and/or perform preventative maintenance and repairs as needed.

Ensure that equipment is prepared and operational for the following day’s work.

Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure strong guest satisfaction.

Promote teamwork and quality service through daily communication and coordination with other departments.

May assist with other duties as assigned.

May serve as Manager of Duty as required.

What We Need from You –

Some college or advanced vocational training plus two years of experience in general building maintenance and/or construction, or an equivalent combination of education and experience. Hotel maintenance and supervisory experience preferred. Professional certification and license if required by law.

Carrying, lifting, pushing and/or pulling items weighing up to 100-300 pounds

Frequently standing up and moving about the facility

Frequently handling objects and equipment to maintain the facility.

Frequently bending, stooping, kneeling, climbing, and crawling

Specialized expertise in plumbing, electrical, mechanical, and carpentry fields. Level 3 EPA Certification, HVAC and refrigeration certificate, licensed plumber and/or journeyman status for electrician and carpenter may be required.

Communication skills are utilized a significant amount of time when interacting with the other supervisors, hotel staff and hotel guests.

Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read equipment repair manuals.

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

Problem solving, reasoning, motivating, organizational and training abilities are used often.

May be required to work nights, weekends, and/or holidays.

What we Offer ─

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for applicants in CA, CO, NJ, NY, WA, HI, IL, MN, VT.

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• If you require reasonable accommodation during the application process, please click here .

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.