39314BR

Extended Job Title:

Patient Registration Representative

Org Level 1:

Texas Tech Unv Hlth Sci Ctr El Paso

Position Description:

Contribute to the TTUHSC El Paso patient experience by performing a variety of customer service duties in an outpatient clinical setting. No direct patient care required.

Requisition ID:

39314BR

Travel Required:

Up to 25%

Major/Essential Functions:

• Serve as the primary point of contact for incoming patients and families to an assigned Texas Tech Physicians of El Paso ambulatory clinic.

• Greet all internal and external guests and visitors in a timely, courteous and professional manner.

• Assist patients and families with all aspects of the check-in/check-out process.

• Interview patients and/or families for the purposes of obtaining demographic, financial and insurance information.

• Update changes accordingly to ensure accurate patient records.

• Ensure the financial integrity of patient services through insurance verification and collection of copays/deductibles.

• Process billing information in a correct and timely manner.

• Provide assistance to patients concerning (including but not limited to): the completion of required forms; understanding insurance coverage; and explaining available payment options.

• Schedule new and follow-up appointments on behalf of the patient.

• May occasionally register walk-in patients for Primary Care facilities.

• Help coordinate patient flow as directed.

• Provide appropriate notification of issues that may result in service delays or denials.

• Handle add-ons, reschedules, and cancellations appropriately and as per department protocol.

• Perform administrative tasks as needed/assigned (including but not limited to): answer phones, receive/deliver messages, triage calls, and scan documents.

• Maintain the reception and waiting areas for assigned ambulatory clinic.

• Ensure the confidentiality of all patients, applications, records, and information received.

• May be required to provide cross-coverage for various Texas Tech Physicians of El Paso clinics across locations (Alberta, Transmountain, NE Clinic, Kenworthy, etc.) to ensure operational and staffing needs are met.

• Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.).

• Personally demonstrate, display and act in accordance with TTUHSC EP's Values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork).

• Serve as a Value's ambassador while actively promoting and encouraging staff across the institution.

• Perform all other duties as assigned.

Grant Funded?:

No

Minimum Hire Rate:

Compensation is commensurate upon the qualifications of the individual selected

Pay Basis:

Hourly

Work Location:

El Paso

Preferred Qualifications:

• Customer service in a healthcare setting.

• Previous experience interacting with patients.

• Knowledge of basic medical terminology.

• Experience with Electronic Medical Records (EMR) Systems.

• Bilingual in Spanish.

Campus:

HSC - El Paso

Department:

Clinical Operations ORTHO

Required Attachments:

Resume / CV

Job Type:

Full Time

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website (https://app4.ttuhsc.edu/payplan/) .

Job Group:

Information and Records Clerks

Shift:

Day

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications:

• A High School diploma or GED.

Does this position work in a research laboratory?:

No

Jeanne Clery Act:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website (https://www.ttuhsc.edu/emergency/clery-report.aspx) .