Overview

InteLogix is a distinguished industry leader known for providing integrated solutions, harnessing cutting-edge technology, and delivering exceptional customer experiences. Our unwavering commitment to excellence, coupled with a dedicated team, allows us to redefine industry standards and create a brighter future for our clients and their customers.

The QA role is responsible for organizing, coordinating, administering and overseeing call monitoring activities based on standards set forth by Intelogix and the client. Provides feedback to account representatives and management for coaching purposes

Responsibilities

• Evaluate recorded telephone calls/activities to ensure quality compliance with client guidelines

• Provide feedback to managers regarding employees progress or lack of process as a result of observations made during the telephone monitoring process

• Log and maintain individual and group results to be utilized by management for the purpose of personnel development

• Audit account actions for proper handling and status changes based on client requirements

• Enforce call center regulations and policies and determined by the company and support the operational team to drive performance improvement

• Perform additional duties as business needs dictate

• Prioritize assignments, following up to ensure task completion

• Evaluate and assist the development of new hires

Qualifications

Education:

High School Diploma or GED is required

Skills & Abilities:

• Demonstrate a thorough understanding of QA Assurance practices

• Ability to adapt to changes in client requirements, systems and procedures

• Ability to communicate effectively in English, both orally and writing. Additional ability to communicate in Spanish is preferred

• Manage time effectively and solve problems or issues that may come up

• Cope with high-stress environments and support the development of high performing teams

  All job offers are contingent upon completion of drug and background checks.

  InteLogix is an equal opportunity employer: M/F/Disabled/Vet

Position Category Administrative/Clerical

Job Location US-TX-El Paso

Minimum Pay Rate USD $21.10/Hr.

Max USD $0.00/Hr.