At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Manager, Data Center Operations will be responsible for the effective and efficient operation of the critical infrastructure equipment supporting the Data Centers, direct or indirect supervision of 1-2 assistant managers or leads and/or direct and indirect supervision of 10-20 operations technicians. They have the primary responsibility to ensure that the facility’s power, cooling, and various other subsystems are operating at peak performance, are maintained according to IMDC and Manufacturer’s schedules and recommendations, meet Customer SLA’s in terms of redundancy and uptime, and that these activities are managed in accordance with all regulatory and compliance frameworks. This position is in a 7x24 environment with on call and call in requirements and responding outside of normal business hours will be required.

The location will be: 1680 Touhy Avenue Des Plaines, IL 60018

Responsibilities:

• Manage multiple data center facilities, critical equipment and operations teams.

• Development of method of procedures (MOP), Standard Operating Procedures (SOP), and Emergency Operating Procedures (EOP), to support a 100% uptime mission critical environment.

• Manage the operations, maintenance and repair of equipment such as CRAHs, AHUs, Chillers, Pumps, Cooling Towers, UPS’s, Generators, Automatic Transfer Switches, Switchgear.

• Supervise and schedule external vendors, electrical, mechanical, construction and low voltage contractors, to ensure that maintenance is completed and projects are done safely and with 0 downtime, and that all IMDC operational procedures are being followed.

• Build and develop a diverse skilled team of facilities technicians, to support multiple mission critical environments. Review staff’s performance, identify training needs, develop training plans, and plan training sessions to improve quality of service and staff development.

• Ensure Data Center facility complies with public utility, environmental, Federal, State, City and County, and other agencies as required. Ensure compliance with OSHA, EPA and fire/life/safety requirements.

• Develop the annual budget, ensure budget adherence, including oversight of Opex and Capex procurement and monthly spend forecasting.

• Respond as an escalation point to the after hours on-call rotation. This will include managing the investigation, mitigation, and recovery of the issue(s) to completion.

Key Skills, Requirements and Competencies:

• High School Diploma or equivalent required.

• Six (6) to ten (10) years’ experience in a critical operations environment. Data center experience preferred, electrical maintenance experience required.

• Technical (Military/Trade School) training and/or six (6) plus years’ relevant experience preferred.

• Have a thorough knowledge of mechanical, electrical, controls and building systems.

• Understanding and ability to read complex mechanical and electrical drawings.

• In depth mechanical knowledge, for operating, servicing and replacing parts on air handlers, pumps and pipes, and troubleshooting the critical infrastructure

• Ability to analyze and solve problems at their root, stepping back to understand the broader context to ensure we provide the best service to our customers possible.

• Have knowledge of the theory of operation of: Generators, double conversion UPS, transformers, circuit breaker panels, switchgear, centrifugal pumps, variable frequency drives, remotely actuated valves, cooling towers, chillers (including the refrigeration cycle), and heat exchangers

• Familiarity with the procedures for performing hot work on energized electrical panels including OSHA safeguards and protective equipment

• Knowledge of the theory of data center fire detection and suppression

• Able to demonstrate the ability to take ownership of technical issues brought to them by the customer. If they are unable to resolve certain issues by themselves, can demonstrate a willingness to actively engage other support teams to drive it to resolution.

• Up to 10% travel may be required

Reasonably expected salary range: $104,800.00 - $139,700.00

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0081731