Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

DISH is seeking an IT Support Technician who will work as a member of the internal end-user support desk in IT Operations and CXO teams.

Key Responsibilities :

• Resolve computing and access issues for internal and external DISH employees

• Leverage ServiceNow, SCCM, Active Directory, WorkspaceOne, and many other tools to provide support and solutions to the enterprise

• Provide support for Windows computers, Mac computers, tablets, and mobile devices such as Android phones and iPhones

Skills, Experience and Requirements

Education and Experience:

• 3+ years of relevant experience OR Bachelor’s degree

• 1+ year of relevant work experience

Skills and Qualifications :

• Strong customer service skills including follow-through and follow-up

• Curiosity and a desire to solve problems correctly the first time

• Ability to manage, track, and prioritize multiple tasks and projects

• Willingness to share knowledge and expertise with teammates

• Attention to detail and willingness to go the extra mile

• History of exceeding ticket closure goals

• Proven ability to document customer contacts, troubleshooting steps, current status, and resolutions in tickets

• Strong Windows and Mac support experience

• A positive and proactive attitude toward finding solutions, meeting commitments, and assisting others

• High energy

• Motivated

• Effective listener

• Great communication skills (people person)

• Be able to think on your feet and react quickly

• Thrive in a fast-paced and high-pressure environment

• Team player who works well with others

Preferred Skills :

• Experience administering objects in Active Directory

• Experience with Microsoft SCCM

• Experience with ServiceNow

• Technical documentation abilities

• Experience using G Suite

• Experience supporting Mac OS in an enterprise environment

Salary Ranges

Compensation: $20.72/Hour - $29.61/Hour

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

This will be posted for a minimum of 3 days or until the position is filled.