The OEM Administrator works with OEM representatives and stakeholders to ensure the efficient resolution of issues, minimize vehicle downtime, and secure compensation for losses.

Starting salary is $55K; commensurate with experience.

What You’ll Do:

· Collaborate with OEM representatives to address maintenance concerns, including engineering support and dealership responsiveness.

· Escalate maintenance issues for timely resolution.

· Submit Loss-of-Use claims for excessive downtime and facilitate buyback requests when necessary.

· File claims with OEMs and transport companies for transportation-related damages.

· Obtain repair authorizations as required to ensure accurate resolution of claims.

· Communicate billing details for licensee vehicle repairs and coordinate with the accounting department to ensure accurate processing.

· Work alongside department leadership to generate invoices and reports using the Recall Loss-of-Use dashboard.

· Submit monthly recall Loss-of-Use invoices and reports to OEMs and track the status of benefits, including purchase incentives, parts/labor credits, and cash payments.

· Maintain up-to-date instructions for handling OEM transportation damage claims.

· Create and manage logon credentials for technicians and managers in the field.

What We’re Looking For:

· Experience in dealership operations and/or warranty claims required

· Familiarity with OEM policies, dealership operations and claims

· Moderate proficiency in Excel and dealership management systems (DMS)

· Ability to collaborate with internal and external stakeholders across multiple functions and locations

· Ability to negotiate

· Flexible and adaptable; ability to work effectively in ambiguous situations

What You’ll Get:

· Up to 40% off any standard Hertz Rental  

· Paid Time Off

· Medical, Dental & Vision plan options

· Retirement programs, including 401(k) employer matching

· Paid Parental Leave & Adoption Assistance

· Employee Assistance Program for employees & family

· Educational Reimbursement & Discounts

· Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

· Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran