Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Job Description

As Customer Service Manager you will give effective leadership and direction to ensure that the Customer Service department achieves the best performance standards.

You will work closely together with the Sales and EMA Commercial Operations department to optimize the internal and external communication to maximize Flowserve benefits.

The major challenge of this position is to manage the departments to such an extent that the Pump QRC meets or exceeds the yearly plan, while meeting the required customer contractual obligations.

Job Accountabilities

• You will lead and manage the department to reach company objectives such as; budget, on time delivery, customer satisfaction, QHSE, cost reduction, continuous improvement, cash flow.

• Drive accountability by setting, defining and monitoring department Key Performance Indicators to ensure company goals are met.

• Develop and implement a short and long-term department plan.

• Accountable for a proper entry of clean, well defined, correctly priced and technically acceptable orders in line with customer`s specifications.

• Accountable for keeping relevant processes and procedures in line with the latest standards and requirements.

• Have an outstanding relation with customers on a strategic and operational level.

• Embrace the Flowserve enterprise mindset by ensuring a strong collaboration with other QRC’s to align load and capacity, within EMA Sales and Commercial Ops.

• Ensure synergies regarding shared functions/resources are established and sustained.

• Drive the direct reports to high performance by setting and communicating individual and departmental goals and objectives to challenge work collaboratively to improve work methods and approaches.

• Customer Service Manager reports to the QRC Manager of the Etten-Leur Pump QRC.

Work experience and skills

• Bachelor’s or Masters degree in Mechanical Engineering or Business Administration

• Minimum of 3-5 years relevant working experience on management level within the (pump) industry.

• Have a high span of control to monitor the +/- 400 projects annually.

• Knowledge of the petrochemical and power industry in general and an extended knowledge of the applicable in the (pump) industry.

• Good oral and written communication skills, fluent in the Dutch and English language is mandatory.

• Able to communicate at all levels in the organization up to corporate level.

• Reliable in fulfilling obligations and consistently meets deadlines.

• Proven experience with Continuous improvement projects.

• Have a flexible mindset, stress resilient and have a large sense of responsibility.

• Willingness to travel.

What we offer you

• A competitive salary

• 27 holidays and 13 ADV days per year

• 5% end-of-year bonus and 8% holiday allowance

• Collective insurance, social provision fund

• Sustainable employability program

• An open, friendly and familiar working atmosphere

Req ID : R-11384

Job Family Group : Sales

Job Family : SA Customer Service

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.