At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Community Health Worker (CHW) , you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. CHW’s work in a team-based structure and spend the majority of their time engaging directly with members telephonically. The Community Health Worker also addresses social determinant of health such as transportation, housing, and food access.

Working Schedule: Schedule is Monday through Friday any 8-hour or 10- hour shift to be determined by the hiring manager between the hours of 7am to 7pm. No nights, weekends, or Holidays.

Location: Remote in the state of Virginia

You’ll enjoy the flexibility to telecommute* from within the state of Virginia as you take on some tough challenges.

Primary Responsibilities:

• Complete New Member process (Welcome Call, Demographic Research, Medical Screenings, and scheduling Health Risk Assessments for members)

• Create a positive experience and relationship with the member

• Keep the member out of the hospital by supporting regular visits to their primary physician

• Keep member actively engaged with their primary physician

• Support the member to access their healthcare benefits

• Provide member education

• Support transitions of care

• Partner with care team when needed (community, providers, internal staff)

• Knowledge and continued learning of community cultures and values

• Will seek out members that have had minimal contact with the organization and try to re-establish relationships

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR 4+ years of community outreach experience

• 1+ years of experience with knowledge of the resources available, culture, and values in the community

• Intermediate level of proficiency in Microsoft Office applications such as Excel (create, edit, sort), Word (create & edit), and Outlook (calendar management). Candidates must have the ability to create, edit, copy, send and save documents, correspondence and spreadsheets

• Reside in the state of Virginia

• Access to high-speed internet from home / Broadband cable or DSL

• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)

Preferred Qualifications:

• Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, Certified Medical Assistant

• Bilingual in English and Spanish

• 1+ years of experience with knowledge of Virginia’s Medicaid population

• Community Health Worker (CHW) Accreditation

• Experience with electronic charting

• Experience working in Managed Care

• Experience in productivity-driven positions

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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