Technical Writer II

Who is Epsilon:

Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:

In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

Where you’ll work:

This is a hybrid onsite/remote opportunity where you will report to the customer location in Falls Church, VA and have the flexibility to work from home based on business needs.

An average day:

As Technical Writer II, you will play a key role in creating clear, concise, and comprehensive documentation for complex technical solutions. This position focuses on gathering information from cross-functional teams, synthesizing data, and producing materials that enhance understanding and drive project success. In this position you will:

• Collaborate with cross-functional teams to capture technical requirements and translate them into clear, user-friendly documentation.

• Develop and maintain comprehensive guides, manuals, and standard operating procedures for software applications, data pipelines, and AI/ML tools.

• Work closely with subject matter experts to ensure accuracy, completeness, and alignment with organizational standards.

• Analyze stakeholder needs to determine the scope and content of documentation deliverables.

• Maintain version control of all documentation to track changes, updates, and revisions.

• Assist in structuring and organizing document repositories for streamlined knowledge sharing across teams.

• Participate in requirements-gathering sessions, workshops, and interviews to collect vital technical information.

• Create visual aids such as flowcharts, diagrams, and illustrations to complement written documentation.

• Ensure compliance with DoD/federal data standards, policies, and security guidelines in all published materials.

• Work with team members to continuously improve documentation quality and standardization processes.

• Update and revise documentation based on feedback, evolving project requirements, and new data governance policies.

• Support the creation of content for presentations and training materials related to new or updated technical solutions.

• Proactively communicate documentation timelines, status updates, and potential issues to stakeholders.

Basic Qualifications:

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.

• Three years of experience in technical writing, documentation, or related field.

• Proficiency with documentation and project management tools (e.g., Confluence, SharePoint, JIRA).

• Familiarity with version control systems (e.g., Git, GitHub) to track changes and manage document updates.

• Experience producing high-quality technical materials tailored to a wide range of audiences.

• Understanding of DoD/federal data standards and the associated compliance requirements.

• Ability to translate complex technical information into straightforward, concise language.

• Basic knowledge of data analytics or software development methodologies.

• Experience with AI/ML concepts and data pipelines is advantageous.

• Excellent organizational and time-management skills for handling multiple projects simultaneously.

• Strong written and verbal communication skills, with attention to detail and clarity

Other:

• Must hold an Active DOD Secret, Top Secret or TS/SCI Clearance

• Must be located within a two (2) hour commute of the physical work location

Physical Demands and Working Conditions:

Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

• Prolonged periods of computer desk work.

• Dexterity of hands and fingers to operate a computer keyboard and other computer components.

• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.

• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.

• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.

• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.

• Maintain a professional emotional response when working with others.

Connect directly with your dedicated recruiter on Epsilon’s careers page.

www.epsilon-inc.com/careers

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets.

Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .