Position Description and Job Duties:

MSM is seeking a Business Process Analyst (BPA) to lead process improvement initiatives, optimize business operations, and support informed decision-making. The BPA will work closely with stakeholders to analyze, document, and enhance business processes within the Special Operations Forces (SOF) Enterprise.

Key Responsibilities:

• Requirements Analysis and Process Improvement

• • Lead efforts to elicit, organize, translate, analyze, and prioritize business and technical requirements.
  • Conduct maturity assessments of process activities to identify areas for improvement.
  • Identify process gaps and inefficiencies using methodologies such as Agile, Lean, Six Sigma, Kaizen, and Business Process Reengineering (BPR).
  • Facilitate process workflow modeling to identify opportunities for automation and efficiency gains.
  • Develop and implement quantitative and qualitative methods to measure the impact of process improvements and Knowledge Management (KM) initiatives.

• Process Documentation and Knowledge Management

• • Create and maintain process documentation, workflows, knowledge articles, and self-service guidance.
  • Document business process solutions using industry-standard tools like Microsoft Visio and process modeling techniques.
  • Provide technical documentation outlining policies, procedures, and security requirements for official Government directives.
  • Develop end-user documentation in accessible formats such as portal wikis or other knowledge-sharing platforms.

• Stakeholder Communication and Reporting

• • Communicate effectively in both oral and written formats with individuals and teams at all levels.
  • Conduct interviews and analyze information trends to ensure processes achieve desired results and meet service-level agreements.
  • Translate business needs into analytics and reporting requirements, ensuring the successful delivery of reporting solutions.
  • Present process improvement recommendations and reports to leadership and stakeholders.

This role requires a detail-oriented and analytical professional with a strong ability to optimize business processes, document workflows, and collaborate with stakeholders to drive efficiency and innovation.

Required Skills:

• BA/BS degree and/or 5+ years of relevant experience in business process analysis, process improvement, or a related field.
• Certified Business Analysis Professional (CBAP) or similar certification (required).
• Strong knowledge of business process improvement methodologies (e.g., Lean, Six Sigma, BPR, Kaizen, Agile).
• Experience with requirements gathering, analysis, and documentation.
• Proficiency in process modeling tools such as Microsoft Visio
• Strong analytical and problem-solving skills to assess and optimize workflows.
• Excellent verbal and written communication skills, including experience presenting to stakeholders.
• Ability to work collaboratively across departments and teams at all levels.
• Experience with process automation tools and workflow management.

*VEVRAA FEDERAL CONTRACTOR*

EEO:

MSM provides equal employment opportunities to all employees and applicants in allMSMfacilitieswithout regardto race,color,religiouscreed,sex,nationalorigin,ancestry, citizenship status, pregnancy, disability, age, military or disabled veteran status, marital status, gender or gender identity, medical condition, genetic information, or sexual orientation in accordance with applicable federal, state and local laws.