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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan-Flint Office of Information Technology Services is looking for a Desktop Support Specialist Intermediate. This customer service position provides direct hardware, software, and classroom support to users.

This position reports to the Business Administrator Intermediate.

The work schedule will include occasional Saturdays.

Responsibilities*

• Provide comprehensive support for hardware, software, and network within the unit.
• Resolve issues related to hardware, software, network, and other operational needs.
• Install, modify, repair, and maintain PC and MAC systems, including Windows 10/11 and OSX.
• Implement, test, and document new applications and hardware.
• Perform preventive and corrective maintenance on systems and mediated classroom technology, ensuring physical security and proper configuration.
• Instruct users on system and application usage; provide training for support staff.
• Assist with the development, installation, implementation, maintenance, and continuous improvement of equipment, including mediated classroom technology on the UM-Flint campus.
• Maintain and update the inventory of CS equipment and storage areas.
• Administer, configure, maintain, and upgrade mobile classroom carts and classroom computers.
• Represent the unit in university-wide technology committees and manage special projects.
• Continuously update technical skills through various learning resources and training.
• Perform additional tasks as assigned by the supervisor.

Required Qualifications*

• Associate's degree in computer science or related field and/or a combination of education and experience.
• 2 or more years experience in enterprise desktop or computing support environments.
• Demonstrated ability to support Windows 10/11 and Mac OSX in an enterprise production environment.
• Demonstrated excellent customer service skills necessary to work with novice to advanced computer users.
• Experience working with mediated equipment such as data projectors, document cameras and audio systems in a classroom setting.

Why Work at U-M Flint?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting.
• Many choices for comprehensive health insurance.
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses.

Eligibility for benefits is based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility and download the Comprehensive Benefits for Faculty and Staff flier.

UM-Flint offers tuition support for eligible UM-Flint staff members. In addition, UM-Flint offers dependent tuition support (DTS) for qualified dependents of faculty and staff from all UM campuses. Information can be found at: 

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