Description

Job Overview:

We are currently looking to hire a Desktop Support Technician within our Tech Support team. This position is critical for launching new offices for our Advisors. This person will work with various tech and business teams, as well as our customers to ensure the accurate and timely setup and delivery of tech hardware for our onsite deployment teams. This includes configuration and/or imaging, testing/troubleshooting, and documentation of new tech hardware to be used at our advisor locations. In addition, they will be responsible for inventory, asset management, shipping/receiving, and additional activities related to our remote office deployments.

This is an onsite position in Fort Mill, SC office.

Responsibilities:

• Imaging of computer equipment (laptops) using SCCM, deployment scripts and checklists

• User profile setup for Windows devices, including configuration of various productivity and 3rd party software and applications

• Configuration of additional hardware including VOIP phones, network appliances (routers/switches), copiers/printers, etc.

• Troubleshoot hardware issues and trigger warranty processes with various manufacturers as needed

• Provide a high level of customer service to internal employees and customers on a daily basis

• Shipping/receiving equipment from our variety of vendors and sending to customers

• Weekly inventory process including organization and labeling for easy location as well as working with internal teams to obtain additional stock

• Track and catalog equipment sent to customers (documenting serial numbers and assigning in ITAM databases)

• Work with Asset Management team and vendors for end-of-life equipment for proper documentation and recycling of assets

• Update and maintain documentation relative to this position in approved tools and databases

• Drive continuous improvement by thinking out of the box for potential solutions or ideas around streamlining back-office operations and tasks.

What are we looking for?

We want a hard working detail-oriented person capable of working independently and as part of a team that is passionate about technology and loves process and structure. The ideal candidate will have a knack for organization and strive to improve their area. They will be good communicators and able to meet deadlines and be flexible with work assignments.

Requirements

• 3+ years of experience with Windows OS and MS Office products

• 2+ years of hands-on desktop support experience

• Strong customer service and communication skills

• Working knowledge of tech inventory and asset management concepts

Core Competences

• PC hardware troubleshooting skills

• Windows 10 and MS Office 365

• Asset Management Knowledge

• Flexibility in work hours

• Ability to work independently and in a team

• Ability to learn quickly and apply knowledge to tasks

• Proven track record of organization and time-management skills

• Strong communicator with excellent customer service

Preferred

• Hands-on experience with networking and VOIP hardware/software configuration

• Exposure to general scripting

• ITAM certification

Skills

Desktop, Windows 10, Active directory, Imaging, Customer service

Top Skills Details

Desktop,Windows 10,Active directory,Imaging,Customer service

Additional Skills & Qualifications

Great communication

Proactive mentality

Organizational Skills

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $23.00 - $28.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fort Mill,SC.

Application Deadline

This position will be accepting applications until Dec 27, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.