Accounts Receivable Representative

Level: Hourly

Location: Fort Wayne, IN

Division / Company: Finance/Do It Best

Reports to: AR Supervisor

About the Role:

This position is responsible for managing members’ payments and accounts, resolving disputes on drop ship invoices timely and efficiently, and supporting the member online invoicing system with excellent customer service.

Responsibilities include:

• Post members’ payments accurately and timely for checks received

• Provide friendly customer service over the phone and by email

• Must understand discounts and terms on invoices

• Must be able to work overtime on cutoff dates, if needed

• Meet department and division deadlines and goals

• Process member disputes online and manually

• Monitor member accounts for rebills and late charges

• Support and promote the online invoicing system

• Work with the Credit department effectively on member issues

• Complete special projects as assigned.

  Education and Experience:

  Minimum

• 2-year accounting degree or 2-5 years related work experience

• Competency on the computer

• Customer service on the phone and by email

  Skills and Abilities

  Minimum

• Accounting knowledge

• Dependable with a strong work ethic

• Focused attention to detail and good problem solving skills

• Excellent customer service and communication skills

• Ability to work well in a team atmosphere

• Positive attitude

  Core Competencies

• Develop a good understanding of workflow within the department, becoming familiar with reports, deadlines and cutoffs of the department.

• Gain knowledge of the finance division, the function of each department and which other areas are helpful with receivable issues.

• Gain knowledge of bank lockbox software and mainframe programs that support receivables.

• Develop basic understanding of the online system and provide support to members.

• Develop knowledge of proper dispute processing.

• Handle all aspects of the position including accurately posting payments, processing disputes and communicating with members in a positive manner.

• Accomplish and follow-through on all assigned responsibilities and special requests

• Express a positive, constructive attitude toward handling all work-related situations

• Member-focused, service-oriented, cost-effective decision making

• Maintain a professional, respectful demeanor and behavior during all interactions

  Benefits available to you:

• Full insurance benefits package including Medical, Dental, & Vision

• Paid time off to foster work/life balance

• Profit sharing

• Bonus Pay opportunities

• Retirement funding opportunities

• Education reimbursement

• Health club reimbursement

• Career advancement opportunities

  About Do it Best:

  We’re the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams.

  Culture:

  Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.

  Our Philosophy: Serving others as we would like to be served

  Our Mission : Making the best even better

  Our Goal : Helping members grow and achieve their dreams

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.