Job Summary

Assists patients and clinics with inquiries.

Essential Functions

• Answers patient inquiries regarding accounts and responds to voicemails within 2 Business Days

• Processes received mail within timely manner (2 Business Days)

• Processes and posts credit card payments daily in accordance with policy

• Verifies insurance coverage as communicated by the patient prior to adding coverage in the Athena software and sets the claim for rebilling

• Establishes payment arrangements according to policy(s) as requested

• Closes Payment/Deposit batches daily/monthly as requested

• Logs calls in Ticketing System for both inbound and outbound calls

• Performs other duties as assigned.

• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required

• 1-3 years experience resolving patient concerns including a general knowledge of insurance billing requirements and account follow-up procedures; or equivalent combination of education and experience required

• 1-3 years experience in a call center work environment preferred

Knowledge, Skills and Abilities

• To perform this job successfully, an individual must have knowledge of general computer applications and practice management systems.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.