Tier III Engineer

Franklin, TN (http://maps.google.com/maps?q=Franklin+TN+USA) • IT

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Job Type

Full-time

Description

Join our prestigious team as a Tier III IT Engineer and spearhead innovation in healthcare technology. In this role, you'll take on a position responsible for engineering, operating, supporting, optimizing, and implementing projects for our company-wide network and systems, with a special focus on healthcare, specifically Ambulatory Surgical Centers. Your expertise will be pivotal in ensuring the seamless implementation of various projects, the operation of critical healthcare technology, and the drive of our cloud-first initiative. Much of your work will be done remotely from our office in Franklin, TN. Travel will be required to complete projects. Teamwork is essential with an elite team and third-party partners, allowing you to substantially impact the healthcare sector while staying at the forefront of technology trends.

Responsibilities

• Become the “go-to” person regarding the environment.

• One of the primary project engineers who will implement new initiatives.

• Assist in new facility assessments, Onboarding, Projects, and Support.

• Assist in building projects and roadmaps to improve technology.

• Identify, recommend, and build SOW for new recommendations/projects.

• Assist in building documentation that supports managing and supporting the environment.

• Manage and Support multiple O365 and Azure environments.

• Manage and Support MS Teams Voice And third-party VoIP systems.

• Manage and Support Meraki/Sophos network infrastructure across multiple locations.

• Manage and Support other systems, email filter, LOB applications, backup, and monitoring tools, etc.

• Implement deployment and management automation.

• Identify common support issues and find ways to eliminate them from reoccurring.

• Cross train other team members and provide leadership to them.

• Travel to customer sites for projects and assessments as needed.

• May need to respond 24/7 to emergency outage situations.

• Attend and contribute to meetings.

• Maintain proper project and ticket management.

• Maintain Network and system documentation.

• Performs other duties as assigned.

Requirements

• Bachelor's degree in Computer Science or combination of related experience and certifications.

• 7 plus years of experience as Tier III or higher.

• Working experience in Ambulatory Surgical Centers highly desired.

• Training or certification of general HIPAA

• Heavy experience in O365, MFA, InTune, SharePoint, AD/AAD, Radius Auth.

• Scripting, Git, Automation.

• Excellent documentation skills.

• Strong knowledge of infrastructure and systems automation.

• Knowledge of backup technology and cloud technology.

• Strong understanding of server, network, storage, and virtualization infrastructure.

• Experience with many network/system/O365 migrations.

• Must possess advanced level analytical, communication, and technology skills.

• Strong documentation and communication skills.

• Strong self-starter and ambition to constantly improve environment and Self.

• Strong sense of accountability and pride.

• Must maintain confidentiality of information and be very dependable.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stop, kneel, or crouch. The employee must be able to lift up to 50 pounds regularly. The employee uses computer and telephone equipment. The employee must be able to sit for long periods of time.

Benefits

GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits through BlueCross BlueShield of Illinois (BCBSIL). Health options include a choice of 2 PPO plans, a High Deductible Health plan and a HMO. In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness and accident coverage, short-term disability insurance, supplemental life and pet insurance.

EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.

EMPLOYER PROVIDED LTD:Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.

EMPLOYEE ASSISTANCE PROGRAM:All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions.

401K PLAN:All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.

FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions.

PERMISSIVE TIME OFF POLICY:Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure.

PARENTAL LEAVE:Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off.

FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees from 5:00am to 8:00pm Monday through Friday. Employees utilize the gym equipment at their own risk.

Salary Description

$80,000 - 115,000