Job Title: Desktop Support Technician

Job Type: Part Time (20 hour weeks) - potential for this position to convert into a Full-time role.

Location: Fremont, CA (Must be able to work on-site)

Job Description:

• Diagnose and resolve unique, non-recurring problems associated with application software, networking, and operating systems.

• Working the walkup solution (Tech HUB) User will walk up with computer problems.

• Prioritize desktop tickets and determine the source of problems using a cloud based digital tracking workflow tool, like ServiceNow.

• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, and other computer equipment.

• Research, maintain, install, and troubleshoot all aspects of laptop and desktop hardware and associated software.

• Troubleshoot technical issues while interfacing directly with users. Installs, configures, analyzes, resolves, and repairs all hardware and software issues involving Windows and other operating systems.

• Provides total support of the desktop environment in accordance with defined standards and procedures.

• Follow processes and testing procedures to ensure a high quality of work is delivered to the end-user with minimal disruptions.

• Document procedures, standards, best practice configurations, settings, and installation sequences

• Ensure that all laptops and desktops are configured to connect to the correct network environment (Windows)

• Maintain password security, data integrity, and file system security for the computer environment.

• Communicate with customers, peers, and management concerning the status of cases, problems, or suggestions.

Required Skills

• Excellent oral and written communication skills and should be able to demonstrate these skills during the job interview.

• Experience providing excellent customer service to stakeholders.

• Maintains strong attention to detail in high-pressure situations.

• Experience using critical thinking skills to identify and resolve technical issues.

• Experience with Active Directory

• 3+ years of experience preferred working directly with customers in a desktop support role to resolve technical hardware issues.

• Broad knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, Zoom, OneDrive, Forms, Stream, Tasks, Video and OneNote)

• Education Includes: Associate degree or its equivalent plus 3 to 4 years' experience.

• Relevant Technical Certifications a plus, A+, MCP or HDI preferred.

Benefits

• Medical, Dental, Vision, 401k

• Weekly pay with direct deposit

• Consultant Care Support

• Free Training to upgrade your skills.

• Dedicated Career Partner to help you achieve your career goals.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.