The IT Desktop Support Technician is responsible, as the first point of contact, for the support of the end users and computing infrastructure. This is a challenging position that requires hardware/software knowledge and well as proficiency in multiple applications as well as knowledge of networks.

Duties and Responsibilities:

• Take End User Support calls, emails and walk-up for both MAC and windows.

• Software break/fix support

• Hardware support

• New image builds

• Incident manager and ticket update/closure for in-house Customer ITSM platform

• Install, Move, Add, Change support

• Triage and resolution for configuration issues of Operating Systems

• Re-installing software, drivers, and add-ins

Required experience in the following areas:

• Experience in computer configuration & repair;

• Minimum 3 years’ experience in end-user support;

• 3+ years’ experience with Incident Management and/or IT Ticketing systems;

• Experience using SMS (or equivalent) to manage systems and applications;

• Experience with MS AD;

• Experience with O365, AWS, OKTA/or similar, above basic admin

• Experience with PowerShell

• Strong Microsoft Product Suite knowledge;

• Experience with Apple Mac hardware/software;

Pay and Benefits

The pay range for this position is $28.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fulton,MD.

Application Deadline

This position is anticipated to close on Mar 25, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.