Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

How will you make an impact?

The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, alignment and repair of sophisticated equipment and systems. Engineers validate operational quality of system equipment; advise customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of analytical instruments serving the electronics research and manufacturing industries.

The Field Service Engineer will join a diverse team with skills ranging from sophisticated computer networks, precision mechanics, high voltage electronics, vacuum theory, particle beams, optics, and chemistry.

Location Specific Information:

There is significant travel expected in this role, which will involve supporting customers in the New York region around the Hudson Valley and Albany areas.

This role invites the candidate to grow and learn in a challenging culture of shared purpose and drive!

What you will do:

• Conduct on-site installations across the region

• Conduct on-site scheduled planned maintenance visits per commitments and schedule

• Provide troubleshooting and repair support for customers and other field service personnel

• Cultivate and develop positive working relationships with users and colleagues

• Complete technical training, as required

• Travel, often on short notice, to customer sites to resolve problems

• Advise external customers, manufacturing and internal customers thru effective communication

• Partner with colleagues as mentee and mentor to continue personal and team development

• Contribute to continuous improvement efforts for Service, documentation, and product factories

• Collaborate with application scientists, technical support engineers, and customers to resolve complex customer challenges

How will you get here?

This position is ideal for an experienced service engineer wanting to be involved with a team with varied strengths and exposed to a constant variety of customer application areas.

Education

• Minimum education requirement is bachelor's degree or 7+ years equivalent education and experience in electronic systems

Experience

• 5+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems is ideal

• A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems.

Knowledge, Skills, Abilities

• Ability to deal effectively with customers

• Excellent interpersonal skills; must have a professional working proficiency in English

• Consistent record of fixing sophisticated systems and subsystems down to the component level

• Literate in MS DOS and Windows software environments

• Able to read and interpret schematics

• Familiar with UHV phenomenon and technology

• Must have ability to acquire a valid passport and travel regionally and internationally as required

• Must possess a valid driver’s license

• Physical requirements include the ability to lift up to 50 lbs.

Compensation and Benefits

The hourly pay range estimated for this position based in New York is $28.85–$43.27.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.