Description General Purpose

The Commercial Banking Support Specialist works closely with the Commercial Banking Sales team, Product Managers within Electronic Banking, and various location representatives to identify account needs and solve customer issues.

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provides Commercial Banking Customers with product and service support. Answers inquiries through multiple channels phone calls, emails, online chats from business customers, retail locations, and other internal bank staff. Owns resolution of customers questions/concerns/inquiries related to the comprehensive suite of commercial banking services, including but not limited t Mobile deposit Bill Pay ACH Wires Pos Pay Merchant Services Remote products Credit Cards Lockbox Conferences in operational subject matter experts including bank operations and vendors. Works closely with sales teams to ensure appropriate level of client care is maintained. Identifies cross-sell opportunities of new Commercial Banking services to existing customers and escalates to Sales team when applicable. Assists with account maintenance as requested by customers or from bank locations. Including the preparation of agreements and other related documentation to support customer needs to manage their online banking products and services. Where applicable, supports the sales team with the onboarding process related to new customer setups and coordinates the implementation of products. Regular and reliable on-site attendance is required. Performs other duties as assigned.

Job Qualifications

Knowledge, Skills, and Ability: Demonstrated ability to deliver exceptional customer service and maintain client relationships, both internally and externally. Customer-centric mindset, with strong problem solving and decision-making skills, to translate and resolve customer issues/needs. Strong planning, organizational, time management and follow up skills, demonstrating a strong sense of urgency and ability to execute quickly, timely and efficiently. Ability to share technical expertise with team members and customers. Strong understanding of internet banking software, information technology systems and software. Self-motivated, works well under pressure and meets deadlines. Understanding of how to identify internal process breakdowns and willingness to make recommendations to management to address them. Ability to deal with frequent change, delays, or unexpected events. Detail oriented with exceptional organizational skills. Displays excellent written and verbal communication skills. Proficient PC experience using MS Office products (Word, Excel, Outlook) and retrieval of data; working knowledge of automated financial systems, with the ability to learn and adapt to new technologies quickly. Ability to maintain confidentiality.

Education or Formal Training:

High School Diploma or General Equivalence Diploma (GED) required. Additional post-high school courses are preferred. Possession of, or ability to obtain, a valid State of Colorado Drivers' License, required. Experience: A minimum of 12 months experience in a banking representative or customer facing role is preferred. An equivalent combination of education and experience may be substituted on a year-to-year basis.

Working Conditions

Working Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. Occasional Travel to conferences, meetings and branch locations, evening and weekend work should be anticipated. Physical Activities: These are representative of those which must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 25 pounds.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Starting Rate of Pay is between $20.50 and $25.50 per hour, depending on experience.