Employment Type:

Full time

Shift:

Description:

• Reviews patient documents to ascertain insurance coverage and inform patients of network status and options. Performs manual insurance verification, where applicable.

• Obtains, scans, and accurately data-enters patient demographics, insurance data, referrals and authorizations into patient account records.

• Performs front office and revenue cycle assignments to completion.

• Greets patients and visitors professionally and warmly; informs patients of delays and assists in making accommodations.

• Explains co-pays, deductibles, co-insurance, account balances and other payment elements to patients; refers patients to financial services staff, as appropriate.

• Collects co-payments and outstanding balances at patient check-in and check-out, as applicable.

• Reviews daily eligibility and phone reports, and prepares patient charts and paperwork at patient presentation.

• Maintains and updates patient scheduling tool; notifies patients of appointment status.

• Informs patients of policies and procedures, and obtains completed consent and release of information forms.

• Creates time of service batch and links to daily deposit batch. Reconciles balances and closes batch/drawer at end of day. Submits batches to designated resource.

• Collaborates with the practice coder on all revenue cycle processes.

• Provides relief for reception or other areas as assigned, including other office locations.

• Performs other related duties as assigned.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran