Job Descriptions:

Job Description

US Signal: Join Our Team as an Instructional Designer and Learning PartnerLocation: Remote or Grand Rapids, MI (Hybrid)

What we do:At US Signal we pride ourselves on providing innovative solutions and exceptional customer experiences to help businesses and individuals succeed. Our dynamic and passionate team works in a collaborative and supportive environment to drive success for our clients and employees alike. We value long-term relationships and strive to create a challenging and rewarding workplace where employees can grow personally and professionally.

We are currently seeking a dedicated and motivated Instructional Designer and Learning Partner to join our team and help us achieve our mission of becoming an industry leader. If you have the skills, experience, and drive to make a difference, we'd love to talk to you.

What you’ll do:

The Instructional Designer and Learning Partner is responsible for designing and developing educational content, managing the LMS platform, and delivering training sessions to ensure successful learning outcomes. This role requires a blend of technical expertise, instructional design, and effective training delivery to enhance employee or learner engagement and development. The individual in this role with work closely with US Signal Human Resources, Compliance, and Marketing departments to ensure content and training administration meets all compliance and branding requirements while reflecting our cultural values.

Key Responsibilities:

• Work with key department leaders and subject matter experts ("SMEs") in all US Signal teams (and may include our partner community) to design, develop, and implement engaging learning materials.

• Actively lead in the filming, recording, and editing of a variety of content such as eLearning modules, instructional guides, videos, quizzes, and assessments.

• Administer training content with a focus on efficiency and scalability while meeting organizational goals and learning objectives.

• Conduct needs assessments to identify gaps in knowledge or skills and develop content to address these gaps.

• Ensure content is accessible, aligned with instructional design principles and incorporates best practices in adult learning theory.

• Continuously update and improve course materials based on feedback, trends, and new technologies.

• Act as a recording coach for SMEs during content recording sessions to make their experience comfortable, fun, and productive.

• Manage and maintain the Learning Management System (LMS), including user management, all content, course uploads, and system configurations.

• Oversee LMS data management, ensuring accurate tracking of course completion, performance metrics, and learner progress.

• Troubleshoot technical issues related to the LMS and provide support to learners, instructors, and administrators.

• Perform regular audits of the LMS to ensure proper functioning, security, and user satisfaction.

• Support evidence gathering related to training activities for internal and external audits.

• Deliver instructor-led and virtual training sessions to learners, ensuring content is communicated effectively.

• Facilitate workshops, seminars, and other learning programs to enhance skills and knowledge within the organization.

• Monitor and evaluate the effectiveness of training programs, collecting feedback to make improvements as necessary.

• Provide one-on-one coaching or support to learners when needed.

Experience and Skills:

What you bring to the team: To be successful in this position, you should bring the following qualifications, experiences, and education:

• Bachelor's degree or Certification in instructional design or training methodologies. Other relevant experience and degrees may be considered, such as degrees in Education, Human Resources, Information Technology, or other related fields.

• Experience with video editing and multimedia content creation tools.

• Knowledge of SCORM, xAPI, or other eLearning standards.

• Proven experience in content development, instructional design, or eLearning development.

• Experience in administering and managing Learning Management Systems (LMS).

• Excellent organizational skills and attention to detail.

• Strong presentation and training facilitation skills, with experience delivering training to diverse audiences.

• Proficiency in eLearning authoring tools.

• Technical troubleshooting skills and a basic understanding of web-based technologies.

• Excellent communication, organizational, and project management skills.

What We Offer:In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits:

• Hybrid work environment for greater work-life balance

• Generous paid time off policy, including vacation, sick time, and 8 paid holidays

• Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits

• including medical/dental expenses and dependent care.

• 401(k) retirement plan with a generous contribution

• Group Term Life Insurance covered 100% by employer

• Up to $110 USD/month internet and cell phone reimbursement

• Wellness program to promote overall employee well-being

• Health Club reimbursement

• Paid volunteer time

• Business casual dress code

Working Conditions and Physical Demands:This position operates in a variety of environments. A portion of the time is spent in a professional office environment and this role routinely uses standard office equipment.

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

How to Apply:If you're excited to be part of a winning team, US Signal is the ideal place to grow your career. Apply now by submitting your resume, cover letter, and any relevant work samples to HR@ussignal.com. We can't wait to meet you and explore how your skills can contribute to our continued success.

US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Experience:

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Keyword: Instructional Designer and Learning Partner

From: US Signal Company LLC