Description

POSITION SUMMARY

The Manager of Communication Services supports the AVP of Communications by managing the day-to-day services provided by the Communications team. They are responsible for coordinating and developing services for credit unions who wish to communicate with their members by aligning services and resources throughout the team. This includes managing daily automated programs, campaigns, and overseeing product development.

The Manager leads communication efforts and ensures client satisfaction through coordinating marketing policies and programs. They ensure the team is pushing projects and client onboardings along and setting a standard for procedures and documentation needed. They also create, implement, and oversee communication programs that effectively describe and promote the organization and its products both internally and externally. They also assist with product/service delivery, implementation of services and coordination of contracts and/or exhibits pertaining to services.

ESSENTIAL JOB FUNCTIONS

Responsible for managing the day-to-day team operations for corresponding departments to ensure overall performance meets company objectives including but not limited to coaching, mentoring, developing, hiring, firing, disciplining, motivating, performance reviews, training, goal setting, payroll processing, staff budgeting, and other HR administrative tasks.

Develop communications strategies and lead generation for credit unions using a variety of channels.

Coordinate team marketing activities based on analysis of Leading Indicators, Zendesk usage, email performance reporting, and all other reporting required to ensure quality of service and execution of expected services.

Lead and track all sales efforts for Xtend and the to ensure the profitability or all products lines and services.

Develop current products managed by the Communications team.

Lead the sales effort of Xtend products in the cuasterisk.com marketplace.

Develop communications strategy to inform clients of Xtend requirements and resources.

Develop expert knowledge on electronic communications platforms and training team and clients on tools and software utilized by Xtend.

Ensure products and procedures are well documented and updated.

Assist CEO & AVP of Communications in the development of yearly business and marketing plan and carry out necessary execution related to the plan.

Assist with the budgeting and planning of communications department and initiatives.  execute new business contracts and agreements with vendors or distributors for Xtend business units.

Assist CEO & AVP of Communications in coordination on monthly Xtend billing activities. Conduct quarterly audits of credit unions on CUBASE credit union software and add or remove credit unions from CUBASE as needed.

Act as first point of contact for enquires from clients, giving and sending information as required. Actively encourage, collect,  and collate feedback and data for overall program services.

Prepare and present reports on activities, development, and efficacy of services to the CEO and management team and the Communications team at regular intervals.

Other duties as assigned.

Requirements

JOB QUALIFICATIONS

Bachelor's degree in business or marketing related field or equivalent work experience is required.

Equivalent work experience is equal to 3-4 years of  experience working for Xtend or a financial institution or equivalent.

1-2 years management experience is required.

Demonstrated experience and skill in leading and developing people or business lines is required.

Understanding of the credit union and/or CUSO industry is preferred.

Understanding of t