Support Professional, Experiential Learning

Department: Experiential Learning

Location: Grand Rapids, MI

The Support Professional for the Department of Experiential Learning serves as the first point of contact for department programs and activities including, but not limited to, the Honors Program, Service Learning, and Study Away experiences. The person in this role must thrive in an environment dedicated to advancing experiential learning practices through supporting students, faculty, external entities and engagement with a wide range of internal stakeholders including Student Life and Conduct, GRCC Police, Financial Aid, Academic Advising, the department of Teaching, Learning, and Distance Education (TLDE), and Student Records. The Support Professional will possess acute attention to detail, proficient level of written and verbal communication, ability to manage several program-specific processes and procedures, assist with the coordination and facilitation of events, provide support to the Steven C. Ender Hall student spaces, ability to maintain multiple online platforms, and support multiple budget accounts.

Requisition ID: 670 Employee Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/apss Schedule: 40 hours/52 weeks, Monday - Friday, 8:00 AM - 5:00 PM. May include some evenings and/or weekends. Compensation: Level B, $18.30 per hour Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans/new-hire-benefit-enrollment Reports to: Director of Experiential Learning Posting Opens: 01/23/2025 Posting Closes: 02/06/2025

ESSENTIAL FUNCTIONS

• Present a positive and professional image that expresses the College's mission, vision, values, and strategic goals to the community, our students, visitors, and colleagues. • Operate an efficient office, provide high-level administrative support, and serve as a first point of contact for the Department of Experiential Learning. • Assist in the design, development, and implementation of department services and processes in all areas of Experiential Learning (GRCC's Honors Program, Service Learning, Study Away) as well as College Sponsored Student Travel processes according to College policy. • Obtain information to facilitate Experiential Learning processes, including but not limited to: Honors Program application information, integration into honors-specific systems and platforms, student registration and processing of scholarships and stipends, tracking of honors project proposal and completion, overall tracking of honors student participation; Service Learning course registration information and tracking of service learning completion; Study Away application information and tracking of student paperwork and payments, tracking of Leave of Absences related to College Sponsored Student Travel and risk management information as well as end-of-semester faculty recognition. • Work collaboratively with areas of the College who support the Department of Experiential Learning, specifically Student Financial Services, Financial Aid, Registrar, Academic Deans' Offices and Departments, Teaching, Learning, and Distance Education (TLDE), UofM Transfer Bridges, Student Life and Conduct, Admissions, GRCC Foundation and the Support Professionals who report to other offices within Instructional Support. • Maintain online platforms and/or tools used to support student engagement and processes such as G-Suite, Mailchimp, PeopleSoft, Blackboard, Cadence, Calendly, and MyGRCC. • Support honors course scheduling and student registration. • Assist in the coordination of and actively participate in department events, functions, and committee meetings, including space planning and room scheduling, ordering food, preparing meeting materials, and recording minutes. Provide similar support to other College programm