Support Professional, Liberal Arts

Department: Liberal Arts

Location: Grand Rapids, MI

The Support Professional for Liberal Arts provides administrative support to the Dean & Dean's Office in order to meet School of Liberal Arts (SLA) goals utilizing excellent judgment at all times. The position duties include, but are not limited to: monitoring budget and expenditure, processing faculty payroll, workload & reimbursements, master schedule revisions, student scheduling assistance, and various operational items.

Requisition ID: 674

Position Number: 00001803

Employee Group: https://www.grcc.edu/employee-groups/apss

Schedule: 40 hours/52 weeks, 8:00 AM - 5:00 PM

Compensation: Level A, $19.83 - $26.87 per hour

Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans/new-hire-benefit-enrollment

Reports to: Dean of Liberal Arts

Posting Opens: 01/16/2025

Posting Closes: 01/30/2025

ESSENTIAL FUNCTIONS

• Maintain discretion when dealing with sensitive and/or confidential information.

• Greet and direct students, visitors, faculty and staff in a professional manner, assisting with questions and concerns via phone and personal inquiries.

• Perform general office duties by establishing and maintaining a variety of electronic and paper files that are general and confidential; accurately update or assist with development in writing general correspondence; scheduling meetings and answering the telephone.

• Serve as the first point of contact for the Dean's scheduling needs and liaison with other college and community offices; maintain appointment calendar, work schedules, and critical timelines.

• Assist with travel arrangements and prepare expense reimbursements as needed.

• Maintain and purchase office supplies for Dean's office.

• Arrange for meetings and prepare meeting materials as requested. May be asked to take effective meeting notes, accurately transcribe and distribute.

• Process and verify faculty payroll for the SLA to include full-time faculty base load and overload, assigned and not assigned; part-time faculty load; and equated overload/release time.

• Calculate faculty payroll corrections during the semester ensuring the mathematical pro-ratio and rate(s) of pay for faculty members is accurate, including FMLA pay issues.

• Assist the Dean and Associate Dean in developing, monitoring, auditing and reconciling the Dean's budget.

• Assist Dean with student class conflicts (overloading, reworking schedules, etc.)

• Print transcripts, schedules, other documents off CWIS, and assist students with class changes, referring them to the appropriate offices as necessary.

• Process requests, questions, and conflicts that come from students, faculty and other GRCC staff, as well as working with all departments and programs of SLA.

• Work with Dean and Associate Dean to resolve student complaints.

• Compile data from a variety of sources and create accurate summary reports as requested.

• Independently prepare recurring reports and take appropriate action.

• Assist in development, researching, and implementing special projects.

• Accurately update or assist with development of various internal and public documents.

• Develop and maintain the SLA web page.

• Manage department head elections with Associate Dean.

• Manage room change process in accordance with ADA requirements.

• Assist with Middle/Early College requests.

• Exhibit a working knowledge of college departments and services a