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For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

We are searching for the best talent for , Employee & Labor Relations Manager to be Grecia, Costa Rica

Purpose: The Manager, Employee & Labor Relations (ER/LR) is responsible for delivering Employee Relations and Labor Relations Services within a country or cluster of countries.

You will be responsible for:

• Manage assigned operational activities to achieve target key performance indicators, operational level agreements and service levels.

• Ensure timely and compliant handling of all assigned grievance, discipline and policy interpretation requests and provide advice and counsel to ER/LR Specialists.

• Conduct collective bargaining agreement negotiations and contract administration

• Be the focal point for labor relations matters at the manufacturing plant.

• Drive direct interventions with Managers and employees on most sensitive cases and or escalations.

• Stay current on country (countries) employment and labor practices.

• Ensure workplace policies are current and in compliance with applicable local laws and notify management of regulatory changes.

• Develop ER/LR policies for a region or a country.

• Attend hearings at Courts, the Ministry of Labor and other government agencies.

• Deliver ER/LR training for ER professionals, BUHR and People Leaders.

• Deliver ER/LR change and communications work, including, but not limited to, stakeholder management.

• Develop staff capability, knowledge, skills and understanding of the country or countries and work locations by organizing frequent functional/operational training and knowledge sharing activities for members of the team.

• Conduct environmental scans and participate in significant workplace events (such as the planning and execution of RIF’s, M&A’s, etc. at the cluster/country level).

• Understand the Key Performance Indicators and operational metrics that are critical to managing service delivery in order to achieve Service Level Agreements and meet customer service standards.

• Interpret and translate business metrics into insights.

• Make recommendations on continuous improvement opportunities to enhance provision of services by reviewing and providing feedback on operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution.

• Prepare written reports, communications and other documents supporting assigned work.

Qualifications

• A minimum of a Bachelor’s Degree is required.

• A minimum of 6 years progressive HR experience with a concentration in Employee Relations, Labor Relations, and HR Generalist experience researching, investigating, and addressing employee misconduct and below job performance standards; providing guidance to management.

• Healthcare or related industry experience preferred;

• Leading cross functional/multicultural teams in a matrix environment is preferred.

• Strong Labor Relations and change management background.

• Knowledge of Employment and Labor Relations practice (Union negotiations, Investigations, Discipline actions, etc.);

• Strong leadership skills; operates as a global leader with understanding and appreciation for regional differences.

• Ability to establish a culture focused on speed, accountability and continuous improvement while building employee-centric repeatable and sustainable processes.

• Relationship management, coaching and collaboration skills, with leaders at all levels and key stakeholder.

• Analytical and strategic thinker; business acumen

• Influence, negotiation and consultative skills and strong interpersonal, consultative and facilitation