Job Title

Customer Relationship Center Contact Representative I

Job Category

Business Support Services

Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Customer Relationship Center Contact Representative I based at our Greenville, NC location.

What you will do:

• Provide centralized sales and service support for the Major Accounts and Fleet Management teams within the Customer Success department.

• Respond to incoming and outbound sales and service requests via phone, email, chat, API, Service Portals, or other customer channels.

• Coordinate activities with dealers, end-customers, and internal teams to resolve inquiries and troubleshoot issues, ensuring adherence to Service Level Agreements (SLAs).

• Use multiple systems and platforms to navigate sales and service channels, offering proactive solutions to complex inquiries.

• Support the business by being the "face and voice," fostering strong relationships with dealers and internal teams throughout the sales and service lifecycle.

• Please note : Occasional after-hours, weekend, and holiday availability may be required as needed.

Who you are:

• A strong communicator who excels at problem-solving and customer service.

• Proactive and solution-oriented, with the ability to handle complex inquiries with confidence.

• A team player, comfortable working closely with others in a fast-paced, diverse environment.

• Detail-oriented and organized, with a knack for managing multiple tasks and channels simultaneously.

What you will need:

• Bachelor's degree (no experience required)

• Associate's degree with 2-3 years of relevant experience

• 5 years of relevant experience in lieu of degree

Skills, Experience & Abilities

• Strong keyboarding skills for a high-volume environment and proficiency in Microsoft Excel, Word, and Access.

• Excellent verbal and technical communication skills, with a solid understanding of customer service principles and best practices.

• Ability to collaborate effectively in a diverse professional environment across various business channels.

• Strong listening and organizational skills, with a keen attention to detail.

Who we are:

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option , and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-ARD

#LI-ONSITE

Job Type

Permanent

Time Type

Full time

Work Hours

40

Travel Required

None

Primary Location

HY US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled