Job Information
Hyster-Yale Group Field Service Manager I in Greenville, North Carolina
Job Title
Field Service Manager I
Job Category
Product Support
Job Description
What starts with YOU, moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Field Service Manager based at our Americas Headquarters in Greenville, North Carolina .
What you will do:
Field Problem Solving: Actively engage in resolving field issues related to product performance and customer satisfaction. Collaborate with engineering and manufacturing resources to ensure timely resolution.
New Product Support: Oversee new product readiness and supportsuccessful installations, ensuring reliability and customersatisfaction
Customer Support: Conduct product service introductions and customer visits to support general sales efforts and ensure customer satisfaction with products.
Communication: Effectively communicate requirements for product corrections, modifications, and improvements to relevant departments such as Service Management, Product Engineering, and Manufacturing.
Training: Provide advancedtechnical and operator training for service technicians through the dealer network, promoting issue resolution systems.
Warranty Management: Administer warranty policy adjustments within guidelines to maintain fair customer treatment and professional cost management.
Territory Management: Manage personal time, territory, and travel expenses efficiently.
Critical Issue Response: Support rapid deployment for addressing critical issues swiftly.
Who you are:
Effective Communicator: You excel in verbal and written communication, able to convey complex technical information clearly.
Problem Solver: Strong analytical skills to identify problems and implement effective solutions.
Customer-Focused: Dedicated to ensuring customer satisfaction through proactive support and service.
Organized and Efficient: Excellent time management skills to handle multiple responsibilities and travel requirements.
Team Leader: Ability to train and guide service technicians, fostering a collaborative and efficient team environment.
What you will need:
High school diploma or equivalent with 10+ years of technical/customer service experience in material handling or mobile equipment industry, Automated Guided Vehicle experience a +.
4-year BS degree in an industry-related field is preferred with 5+ years of relevant experience.Automated Guided Vehicle experience a +.
Skills, Experience & Abilities
Technical Knowledge: Proficiency in electrical, hydraulic, engine, transmission, control systems, and product design principles.
Problem Solving: Experience in problem definition and root cause analysis.
Facilitation and Negotiation: Strong skills in facilitation and negotiation.
Communication Literacy: Proficient in oral, written, and PC communication.
Industry Experience: Prior experience working on lift trucks or related products.
Who we are:
Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.
What we offer:
Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option , and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
#LI-OP
#LI-HYBRID
Job Type
Permanent
Time Type
Full time
Work Hours
40
Travel Required
50-75
Primary Location
HY US Greenville, NC (Headquarters)
Address
1400 Sullivan Drive
Zip Code
27834
Field-Based
No
Relocation Assistance Available
No
We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled