JOB TITLE: Client Service Representative LOCATION: Grove City, Ohio STATUS: Full Time FSLA JOB CLASS: Non-Exempt REPORTS TO: Assistant Branch Manager REQUIRED TRAVEL: <5% DIRECT REPORTS: No    

If working for a company with an empowered group of individuals dedicated to the financial well-being of their customers is appealing to you, look no further than Heartland Bank!

At Heartland Bank, our goal is quality -- in our work, in our play and in our people.  We value our ability to attract and retain talented professionals, as this is the bottom line for excellent customer service. 

Heartland has an immediate opening for a full time Client Services Rep (CSR) located at our Grove City Branch in Grove City, Ohio.  In this highly visible role, you will enhance client relationships and develop prospective client relationships through effective needs identification using product and industry knowledge. Service customers and identify opportunities through opening accounts and accurately processing transactions, while maintaining and balancing a cash supply.

A typical day might include the following:

• Develop and grow customer relationships through sales initiatives using industry and Heartland Bank product knowledge.
• Perform job functions which include, but are not limited to, processing customer transactions and processing batch work, opening and closing accounts, performing maintenance, and utilizing the cash recycler technology while following established policies and procedures.
• Manage and balance assigned cash supply accurately throughout the work day.
• Maintain and balance the vault cash supply, as well as coordinate cash shipments and deliveries.
• Comply with the CSR sales performance and difference standards.
• Greet customers promptly in the lobby or on the phone, identify their immediate needs and utilize branch workflow procedures to provide the highest level of customer service. 
• Complete routine on-boarding requirements for new accounts.
• Assist the team in reaching established production, sales, cross sell and operational goals.
• Complete required daily, weekly, and monthly reporting.
• Refer business opportunities to various individuals throughout the institution for services such as investments, mortgage lending, commercial lending and cash management.   
• Attend meetings and training sessions in order to enhance skill sets and effectively communicate pertinent information to branch staff. 
• Follow established security procedures, as well as ensure customer information is safeguarded at all times.

THIS ROLE MIGHT BE THE RIGHT FIT FOR YOU IF:

You Live Our Values.  You demonstrate Heartland's shared values and d